旺季過后賬號被封？一封申訴郵件讓店鋪起死回生-ESG跨境

旺季過后，確定還是會有人歡樂有人愁，而有些賣家卻因為賬號被封而愁了眉頭。

店鋪賬號可以說是是賣家的主要兵器，但就算你有著再高明的運營技能和傲人的店鋪事跡，一旦賬號被封，所有的盡力都會付諸東流。而中小賣家一旦賬號被封，恐無翻身之日。

賬號被封關(guān)系到店鋪的生逝世存亡和FBA庫存，所以寫好一封申述郵件就變得至關(guān)主要了，只有申述回來了，產(chǎn)品和店鋪能力有救。

亞馬遜申述重要包括這幾種：亞馬遜賬號被關(guān)申述、亞馬遜產(chǎn)品品牌侵權(quán)申述、 亞馬遜跟賣申述、亞馬遜賣違禁品申述、亞馬遜被關(guān)聯(lián)申述。接下來就介紹一下亞馬遜申述門路及郵件范文。

1、亞馬遜賬號被關(guān)申述郵件范文模板

Dear Amazon seller support:

This is * (店鋪名) writing to you.

第一部分：先向亞馬遜標識感激，之后介紹下店鋪已經(jīng)取得的成就(開店時光、訂單量交易額)最后表明意識到自己的毛病，闡釋原因。

As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

第二部分：列出整改辦法(進步高尺度服務(wù)、熟習(xí)亞馬遜店鋪規(guī)矩等等)

If we get the valuable selling chance on Amazon, we will do as follows:

1. Absolutely, we will learn through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

第三部分：結(jié)尾標識再次懇請亞馬遜給予自己一次機遇

Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards

店鋪名

2、亞馬遜產(chǎn)品品牌侵權(quán)申述郵件模板范文

侵權(quán)涌現(xiàn)的情形以及整改方向：

檢討了店鋪listing的題目、描寫、圖片、五點描寫和癥結(jié)詞，許諾以后不會再有品牌侵權(quán)的毛病(即陳說自己的行為)。

如果我們發(fā)明任何侵占知識產(chǎn)權(quán)的產(chǎn)品或清單，我們將燒毀這些產(chǎn)品或刪除這些清單;

注意和學(xué)習(xí)平臺的所有政策和規(guī)矩。日后上架產(chǎn)品，會先核實知識產(chǎn)權(quán)問題，確保產(chǎn)品不會違背任何其他賣家的品牌權(quán)益或?qū)＠麢?quán)益，或復(fù)制他人的題目、圖片和描寫。

我們將留心所有在售的產(chǎn)品，如果有顧客反饋不滿意或投訴產(chǎn)品有問題，我們許諾會在XX小時內(nèi)幫客戶解決問題，為客戶供給更好的購物體驗(讓亞馬遜信任你是為客戶著想)

日后銷售的產(chǎn)品將由自己親自設(shè)計商標和設(shè)計產(chǎn)品包裝，向亞馬遜保證產(chǎn)品都是真實的，而不是直接從供給商渠道直接采購，以防止任何可能涌現(xiàn)的商標侵權(quán)和包裝設(shè)計侵權(quán)的情形產(chǎn)生(如果有條件的話)。

如果有任何出售問題，我們將盡快向亞馬遜追求贊助，而不是盲目出售，避免再次觸犯亞馬遜規(guī)矩。

郵件范文

第一部分：對亞馬遜通知表現(xiàn)感激

Dear Amazon seller support, Thank you for your concern of our account.

第二部分：表明已經(jīng)反思已經(jīng)找出了問題的原因，表現(xiàn)歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分：整改建議，懇請亞馬遜再給自己一次機遇

We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

3、亞馬遜跟賣賣違禁品申述模板范文

這部分郵件寫作套路和上面介紹的兩種情形相似，如果真的是存在跟賣或者出售違禁品的情形要成人毛病，找出原因，表明整改意愿和整改辦法。如果錯在什么誤解也要在郵件中盡量闡釋清晰。

4、亞馬遜被關(guān)聯(lián)申述郵件模板范文

關(guān)于這類被關(guān)聯(lián)申述的情形，模板和上訴幾種情形相似，重要是下面這些要點：

第一部分：強調(diào)你只有一個賣家賬號，并且賬號的行動表示良好，并沒有違規(guī)的幾率，而且還是優(yōu)質(zhì)賣家，也可以舉些例子，比如說自己的產(chǎn)品很受歡迎，銷量好、五星review很多之類的情形解釋一下。

第二部分：試著提出重新核查或者告訴關(guān)聯(lián)了什么賬戶才導(dǎo)致被封號

第三部分：最后保證你會嚴厲遵照亞馬遜的規(guī)矩，供給更好的服務(wù)和商品給顧客。

我們還須要注意的是，如果賣家的賬戶和違規(guī)賬戶關(guān)聯(lián)，那么一般情形下，申述勝利的概率很低。如果是賣家的賬戶和買家賬戶關(guān)聯(lián)，有很大的概率申述勝利。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。