跨境電商發(fā)貨、保修相關(guān)問題英文郵件回復的模板-ESG跨境

下面為大家整頓了一些跨境電商英文郵件回復的模板。

偏遠地域不送貨而撤消的訂單

Hi____,

Thanks for contacting us.

Your order has been cancelled and refunded. Because we could not deliver to your post code for now.

Sincerely apologize. Please forgive us on this issue.

Kind Regards

Stefan

(對于偏遠地域不送貨這個問題，是很多選擇自發(fā)貨最頭疼的一件事，撤消不能送的訂單然而客人卻會無緣無故地給你留個差評，所以上述的模板要在撤消偏遠地域訂單后發(fā)給客人。)

客人問產(chǎn)品折扣和保修期

Hi ____,

1. Our price is the lowest compared to other Amazon/eBay sellers. Therefore, we could not provide any discount for now.

(折扣這東西一般看店鋪的運營情形吧，反正我是從來不給，反而客人買得更積極)

2. We could not promise the specific guarantee, it depends on the way you use.

If yo used it in an appropriate way, it can last for a long time, otherwise it will be damaged in a short time.

(對于產(chǎn)品的保修期，可能很多賣家都會吹捧畢生保修包換，或者25年保障期，好吧，只要產(chǎn)品涌現(xiàn)一點點問題，外國人就會追著你這點讓你重發(fā)或者賠錢)

Hope you can understand.

Kind Regards

Stefan

客人責備快遞送貨前不打電話且請求送貨時光

Hi

1. Your order is delivering by_____(自發(fā)貨選用的快遞公司).The reference number is______ . Please see the attached picture. (快遞信息的截圖)

2. The courier seldom call customers when they are delivering the item. Hope you can understand. （英國的快遞公司真的很少送貨前給客人打電話，其他國度就不太懂得）

3. Perhaps you can call _________ (Courier's customer service number) to follow the delivery directly. You can book an available delivery time.

4. If no one will be at home, we advise to leave a note on the door, stating that leave the item at a place you owned, like a neighbor or somewhere at your property.

Hope my explanation is able to assist you.

Kind Regards

Stefan

客人不在家導致快遞送貨不勝利,貨品退回到倉庫

Hi ____,

Thanks for contacting us and sorry for keeping you waiting.

We just contacted the courier, they tried to deliver the items to your address 3 times between _____and_____ (日期), however, no one on your address to sign for it, so the items were returned to us without any notice.

No worries. We can arrange to send it to you again within 1-2 working days or process a full refund for you.

May i have your opinion?

Kind Regards

Stefan

快遞查詢

Hi____,

Thanks for your email.

Please check the delivery information in the attached picture. It is still delivering.

Perhaps you can call ________ (Courier's customer service) to follow the delivery directly.

Hope my explanation is able to assist you.

Kind Regards

Stefan

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。