跨境電商缺貨回復(fù)郵件分享-ESG跨境

做跨境電商的賣(mài)家有時(shí)候會(huì)遇到由于庫(kù)存預(yù)算涌現(xiàn)不足導(dǎo)致買(mǎi)家下單后無(wú)法發(fā)貨，這個(gè)時(shí)候我們要如何與買(mǎi)家溝通能力下降喪失呢？賣(mài)家們可以給買(mǎi)家發(fā)送一封郵件來(lái)讓買(mǎi)家撤消訂單，必定要注意態(tài)度和語(yǔ)氣。自動(dòng)撤消訂單對(duì)賣(mài)家來(lái)說(shuō)是不利的，因此我們須要和買(mǎi)家好好溝通，下降喪失。模板如下：

Hello {{ Buyer First Name }},

Thanks for ordering our {{ Product Name }}!

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

Sincerely,

Your name

最后，賣(mài)家可以在郵件內(nèi)容中附上撤消訂單的鏈接，這樣能夠大大晉升買(mǎi)家自動(dòng)撤消的可能。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。