目前，某些通過(guò)WishPost配送的訂單涌現(xiàn)了物流跟蹤信息顯示“已撤消”（即物流單號(hào)被撤消）的情形。涌現(xiàn)這種情形的原因可能是商戶(hù)自動(dòng)在WishPost中直接撤消運(yùn)單，或是由于物流服務(wù)商存在的問(wèn)題，導(dǎo)致這些物流單號(hào)被撤消。

為幫助商戶(hù)妥當(dāng)管理這些物流單號(hào)被撤消的訂單，對(duì)于在UTC時(shí)間2022年11月10日清晨0時(shí)之后釋放的訂單，如果訂單通過(guò)WishPost發(fā)運(yùn)，且物流單號(hào)已有確認(rèn)實(shí)行日期（即物流信息上網(wǎng)），但之后物流單號(hào)被撤消，則該確認(rèn)實(shí)行日期將被刪除。

自UTC時(shí)間2022年3月4日清晨0時(shí)起，所有中國(guó)內(nèi)地的商戶(hù)都可能會(huì)收到物流單號(hào)被撤消而被重新釋放的訂單，商戶(hù)需要重新實(shí)行重新釋放的訂單。在本文中，wish平臺(tái)將為商戶(hù)介紹如何及時(shí)應(yīng)用有效的物流跟蹤信息重新實(shí)行重新釋放的訂單。

Wish會(huì)在何種情形下將訂單重新釋放給商戶(hù)，供商戶(hù)重新實(shí)行？

Wish可能會(huì)將訂單重新釋放給商戶(hù)，供商戶(hù)重新實(shí)行，也可能主動(dòng)退款該訂單，具體取決于Wish何時(shí)收到物流單號(hào)被撤消的物流信息（基于WishPost的記錄）。具體來(lái)說(shuō)，

如果在訂單初次釋放之日的25個(gè)自然日內(nèi)（基于WishPost的記錄），從WishPost收到物流單號(hào)被撤消的物流信息，則Wish將把該訂單重新釋放給商戶(hù)，商戶(hù)可應(yīng)用新的有效物流跟蹤信息（必需提供新的物流單號(hào)）重新實(shí)行訂單。

請(qǐng)注意，依據(jù)商戶(hù)政策5.1，商戶(hù)須在訂單重新釋放之日起的5個(gè)自然日內(nèi)將訂單標(biāo)志發(fā)貨。

如果在訂單初次釋放之日的25個(gè)自然日之后（包含25個(gè)自然日）（基于WishPost的記錄），從WishPost收到物流單號(hào)被撤消的物流信息，則Wish會(huì)將訂單主動(dòng)退款給用戶(hù)。

辨認(rèn)重新釋放的訂單并重新實(shí)行

商戶(hù)可以通過(guò)商戶(hù)平臺(tái)、CSVFeed文件和API來(lái)辨認(rèn)重新釋放的訂單。

通過(guò)商戶(hù)平臺(tái)

對(duì)于因物流單號(hào)被撤消而被重新釋放的訂單，商戶(hù)平臺(tái)的訂單>未實(shí)行的訂單頁(yè)面會(huì)向商戶(hù)顯示相應(yīng)的信息。具體來(lái)說(shuō)，重新釋放的訂單在商戶(hù)平臺(tái)上的“訂單ID”下方會(huì)顯示一個(gè)“物流單號(hào)被撤消”標(biāo)志：

通過(guò)CSVFeed文件

商戶(hù)可通過(guò)CSV文件辨認(rèn)重新釋放的訂單。具體來(lái)說(shuō)，CSVFeed文件將新增4個(gè)字段，用以指導(dǎo)某個(gè)訂單的物流單號(hào)顯示為“已撤消”且該訂單已被重新釋放（目前，這4個(gè)新的CSV字段僅實(shí)用于中國(guó)內(nèi)地商戶(hù)）：

TrackingNumberCancelled（物流單號(hào)被撤消）：“True”或“False”值差異表現(xiàn)該訂單的物流單號(hào)是否顯示為“已撤消”（基于WishPost記錄）

TrackingNumberCancelledDate（物流單號(hào)撤消日期）：該訂單的物流單號(hào)顯示為“已撤消”的日期（基于WishPost記錄）

IsRe-Released（已被重新釋放）：“True”或“False”值差異表現(xiàn)該訂單是否已被重新釋放

OrderRe-ReleasedDate（訂單重新釋放日期）：該訂單被重新釋放以供重新實(shí)行的日期

通過(guò)API

在訂單重新釋放后，以下受影響的端口的若干現(xiàn)有屬性將被重設(shè)。

受影響的端口：

/api/v2/order/get-fulfill

/api/v2/order

/api/v2/order/multi-get

以下屬性的響應(yīng)將被重設(shè)：

“state”：訂單重新釋放后從SHIPPED變?yōu)锳PPROVED；

“days_to_fulfill”：訂單重新釋放后剩余的可實(shí)行天數(shù)；

“hours_to_fulfill”：訂單重新釋放后剩余的可實(shí)行小時(shí)數(shù)。

為了幫助與ERP合作的商戶(hù)準(zhǔn)確捕獲重新釋放的訂單，并及時(shí)知曉訂單的物流單號(hào)是否被撤消（基于WishPost的記錄），上述三個(gè)受影響的端口中將額外返回以下屬性。

響應(yīng)中新增的屬性：

“tracking_number_cancelled_date”：檢測(cè)到訂單物流單號(hào)被撤消的日期

“tracking_number_cancelled”：是否檢測(cè)到訂單物流單號(hào)被撤消，布爾值

“is_re_released”：訂單是否被重新釋放，布爾值

“order_re_released_date”：訂單狀況從SHIPPED變?yōu)锳PPROVED的日期

對(duì)A+物流計(jì)劃訂單的影響

上述內(nèi)容也同樣實(shí)用于A+物流計(jì)劃訂單。

因物流服務(wù)商撤消物流單號(hào)而被重新釋放的A+物流計(jì)劃訂單，商戶(hù)平臺(tái)的訂單>未實(shí)行的訂單頁(yè)面將顯示“A+物流單號(hào)被撤消”標(biāo)志：

此訂單隨后將從A+物流計(jì)劃中移除，需要商戶(hù)應(yīng)用WishPost直發(fā)給用戶(hù)。用戶(hù)地址可通過(guò)以下幾種方法查找：登錄商戶(hù)平臺(tái)，前往訂單>未實(shí)行的訂單頁(yè)面，轉(zhuǎn)到“訂單詳情”頁(yè)面（在訂單的“操作”列，點(diǎn)擊“實(shí)行”旁邊的三個(gè)點(diǎn)，然后選擇“查看詳情”）；前往訂單>未實(shí)行的訂單頁(yè)面，找到“收貨地址”欄；通過(guò)“shippingDetail”字段（已重置為用戶(hù)配送地址，在/api/v2/order/get-fulfill、/api/v2/order和/api/v2/order/multi-get端口的API響應(yīng)中）。

另一方面，如果某個(gè)A+物流計(jì)劃訂單因商戶(hù)撤消了物流單號(hào)而被重新釋放，該訂單將顯示“物流單號(hào)被撤消”標(biāo)志，且商戶(hù)仍需將其視為A+物流計(jì)劃訂單來(lái)實(shí)行。

wish商戶(hù)官網(wǎng)原文詳情：

Tosupportmerchantsinproperlymanagingthesetrackingcancelledorders,forordersreleasedafterNovember10,202212:00AMUTC,ifanorderisshippedviaWishPostwithaconfirmedfulfillmentdatefirst,butWishreceivesa“Cancelled”trackingstatusfromWishPostafterwards,theconfirmedfulfillmentdatewillberemoved.

StartingMarch4,202212:00AMUTC,allMainlandChina-basedmerchantsmaybeginreceivingre-releasedordersforfulfillmentagainaftertheseorders’trackinginformationiscancelled,andinthisarticle,weoutlineinformationthathelpsmerchantstotimelyfulfillthesere-releasedordersagainwithvalidtrackinginformation.

InwhatsituationwillWishre-releaseorderstomerchantsforfulfillmentagain？

DependingonwhenWishreceivesthe“Cancelled”trackingstatusaccordingtoWishPostrecords,wewilleitherre-releasetheorderbacktomerchantsforfulfillmentagainorauto-refundit.Specifically,

Ifthe“Cancelled”trackingstatusofanorderisreceivedbyWishbasedonWishPostrecordswithin25calendardaysaftertheorder’sinitialreleasedtime,Wishwillre-releasetheordertomerchantstofulfillagainwithnewvalidtrackinginformation(anewtrackingnumberisrequired).

NotethatperMerchantPolicy5.1,merchantsarerequiredtomarkthisorder“shipped”within5calendardaysafteritsre-releaseddate.

Ifthe“Cancelled”trackingstatusofanorderisreceivedbyWishbasedonWishPostrecords25ormorecalendardaysaftertheorder’sinitialreleasedtime,Wishwillauto-refundtheordertothecustomer.

Identifyre-releasedordersforfulfillmentagain

Merchantsmayidentifyre-releasedordersviaMerchantDashboard,CSVfeedfile,andAPI.

ViaMerchantDashboard

Thetrackingcancelledandre-releasedorderswillbeproperlydisplayedtomerchantsintheMerchantDashboardOrders>UnfulfilledOrderspage.Specifically,inMerchantDashboard,are-releasedorderwillbeshownwitha“TrackingNumberCancelled”flagundertheOrderID:

ViaCSVFeedFile

Merchantsareabletoidentifythere-releasedordersviaCSVfile.Specifically,4newfieldswillbeaddedtotheCSVfeedtoindicateanorder’strackinghasbeenreceivedas“Cancelled”andtheorderisre-released(these4newCSVfieldscurrentlyonlyapplytoMainlandChina-basedmerchants):

TrackingNumberCancelled:The“True”or“False”valuethatindicateswhetherthetrackingnumberassociatedwiththeorderhasbeenreceivedwithCancelledstatus,perWishPostrecords

TrackingNumberCancelledDate:Thedatethetrackingnumberofthisorderisreceivedas"Cancelled",perWishPostrecords

IsRe-Released:The“True”or“False”valuethatindicateswhethertheorderisre-released

OrderRe-ReleasedDate:Thedatetheorderisre-releasedtobefulfilledagain

ViaAPI

Whenapreviouslyfulfilledorderisre-released,afewexistingattributesinthefollowingeffectiveendpointswillbereset.

EffectiveEndpoints:

/api/v2/order/get-fulfill

/api/v2/order

/api/v2/order/multi-get

Resetinexistingattributesinresponse:

“state”:ChangetoAPPROVEDfromSHIPPEDwhentheorderisre-released;

“days_to_fulfill”:thenumberofdaysremainingforAllowedFulfillmentPeriodwhentheorderisre-released;

“hours_to_fulfill”:thenumberofhoursremainingforAllowedFulfillmentPeriodwhentheorderisre-released.

TohelpmerchantsworkingwithERPscorrectlycapturethere-releasedordersorwhetherthe“Cancelled”trackingstatusofanorderisreceivedbyWishperWishPostrecords,thefollowingattributeswillbereturnedadditionallyinthethreeeffectiveendpointslistedabove.

Newattributesinresponse:

“tracking_number_cancelled_date”:thedatethetrackingstatusisdetectedascancelled

“tracking_number_cancelled”:booleanvaluewhetherthetrackinginformationassociatedtoorderisdetectedascancelled

“is_re_released”:booleanvaluewhethertheorderisre-released

“order_re_released_date”:ThedatetheorderstatuswaschangedfromSHIPPEDtoAPPROVED

ImpactonAdvancedLogisticsProgramorders

TheabovedetailsapplytoAdvancedLogisticsProgramordersaswell.

Specifically,are-releasedAdvancedLogisticsProgramorderduetopartnercarriercancellingthetrackingwillbeshownwithan“A+TrackingNumberCancelled”flagontheMerchantDashboardOrders>UnfulfilledOrderspage:

ThisorderwillthenberemovedfromtheAdvancedLogisticsProgramformerchantsto -shiptocustomersdirectlyusingWishPost.MerchantsmaylocatethecustomeraddressintheOrders>UnfulfilledOrders“Orderdetails”page(gotothe"Action"columnofanorder,clickonthethreedotsnextto"Fulfill",andselect"Viewdetail")orOrders>UnfulfilledOrders“Shipto”columninMerchantDashboard,orviathe“shippingDetail”field(intheAPIresponseofthe/api/v2/order/get-fulfill,/api/v2/order,and/api/v2/order/multi-getendpoints)thatisresettothecustomershippingaddress.

Ontheotherhand,ifanAdvancedLogisticsProgramorderisre-releasedduetomerchantscancellingthetracking,there-releasedorderwillbeshownwitha“TrackingNumberCancelled”flag,andmerchantsarestillrequiredtofulfillthisorderasanAdvancedLogisticsProgramorder.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。