Wish平臺A+物流計(jì)劃常見問題解答（實(shí)用于項(xiàng)目所支撐的所有路向國）

4.如果我收到了一份A+物流計(jì)劃訂單，但是所對應(yīng)的路向國不支撐承運(yùn)該產(chǎn)品，怎么辦？

Wish強(qiáng)烈建議商戶提前檢討相關(guān)產(chǎn)品/訂單是否符合新的尺碼/重量/品類限制要求。

若您的產(chǎn)品/訂單不符合新的尺碼/重量/品類限制要求，請前往WishPost申訴工具頁面，在線提交申訴以申請將該產(chǎn)品或相關(guān)訂單從A+物流計(jì)劃中移除。商戶需重點(diǎn)擊申訴提交“頁面下方“templatedownload”下載更新模板并填寫目的產(chǎn)品或訂單的“產(chǎn)品ID（ProductID）”和/或“訂單ID（OrderID）”，”體積”、“重量”、“意向渠道”以及“產(chǎn)品屬性”。請注意，”產(chǎn)品屬性”為必填項(xiàng)，點(diǎn)擊可在下拉框中選擇產(chǎn)品屬性。Wish將在3-4個工作日內(nèi)審核您的申請。如果審核通過，則該產(chǎn)品/訂單將會從A+物流計(jì)劃中移除，成為普通訂單，之后需要商戶自行選擇其他渠道實(shí)行這些訂單。

5.A+物流計(jì)劃現(xiàn)支撐新型冠狀病毒疫情相關(guān)的防疫用品？

A+物流計(jì)劃現(xiàn)已經(jīng)為商戶屏蔽了絕大部分防疫物品。如果商戶仍然收到了新型冠狀病毒防疫類產(chǎn)品的訂單：

1).建議商戶先不要為訂單標(biāo)志為“已發(fā)貨“。請盡快前往WishPost申訴工具頁面，在線提交申訴，提供該防疫類訂單的訂單ID、產(chǎn)品ID，將該訂單從A+物流計(jì)劃中移除，一般在提出申請后的3-4個工作日便可改變?yōu)榉茿+物流計(jì)劃訂單，隨后請商戶通過自有渠道及時實(shí)行。

2).如果已經(jīng)將訂單標(biāo)志為“已發(fā)貨“的話，請盡快將該防疫類訂單的訂單ID和產(chǎn)品ID提交給客戶經(jīng)理，審核成功后將改變?yōu)榉茿+物流計(jì)劃訂單，商戶將在商戶平臺收到重新實(shí)行訂單的通知，并可以重置物流跟蹤單號。

3).如果商戶自行撤消該類訂單的話，將受到商戶政策第5.9條-撤消訂單賠款政策的束縛，或被處以相應(yīng)的賠款。

4).對于已配送到指定A+物流計(jì)劃倉庫的防疫類貨品訂單，請盡快將其訂單ID和產(chǎn)品ID提交給客戶經(jīng)理，審核成功后將改變?yōu)榉茿+物流計(jì)劃訂單，商戶將在商戶平臺收到重新實(shí)行訂單的通知，并可以重置物流跟蹤單號。與此同時，如果商戶還有該防疫類訂單產(chǎn)品的庫存，請先應(yīng)用庫存配送，同時聯(lián)系倉庫或WishPost客服取回滯留倉庫的貨品。

6.A+物流計(jì)劃訂單被配送到倉庫后因超限（重量、尺碼、品類等）被退回，我該如何持續(xù)實(shí)行此訂單？

1).Wish建議商戶提前自查產(chǎn)品，及早提交申請屏蔽對應(yīng)路向不支撐承運(yùn)的產(chǎn)品；

2).若訂單已達(dá)到A+物流計(jì)劃倉庫，可聯(lián)系對應(yīng)的倉庫申請退回。

7.哪里還能學(xué)習(xí)到更多A+的實(shí)操技巧？

商戶可關(guān)注Wish官方微信號“Wish商戶平臺”，獲取第一手A+物流計(jì)劃運(yùn)營干貨。商戶也可以瀏覽Wish電商學(xué)院，學(xué)習(xí)海量課件，進(jìn)階運(yùn)營大神。

如以上信息沒有解答您的問題，歡迎聯(lián)系WishPost客服，wish商戶平臺將盡快給您回答。

wish商戶官網(wǎng)原文詳情：

4.WhatifIreceiveanordermarkedas“AdvancedLogisticsProgramOrder”,buttheproductitselfisnotacceptedorsupportedbytheprogramforshippingtothecorrespondingdestinationcountry？

Youareadvisedtoreviewyourproduct’seligibilityinadvancefortheAdvancedLogisticsProgram.Ifaproductororderisnotwithinthedimension,weight,orcategorylimitssupportedbytheAdvancedLogisticsProgram,pleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputeassoonaspossibleinordertoremovethisproductorrelatedordersfromtheAdvancedLogisticsProgram.Onthe“SubmitDispute”page,pleaseclick“templatedownload”todownloadthelatesttemplateandfillintherelevant“ProductID”/“OrderID”,“Volume”,“Weight”,“PreferredChannel”,and“ProductAttribute”.Notethatthe“ProductAttribute”isarequiredfieldthatyoucanclickontoreveala -downmenuforselecting.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaydirectly shiprelatedorderstocustomersafterward.

5.DoestheAdvancedLogisticsProgramacceptCOVID-19relatedproducts？

Currently,mostCOVID-19relatedproductsarenotsupportedbytheAdvancedLogisticsProgram.Ifyoureceiveanorderforsuchproductsstill,pleaserefertothefollowinginstructions:

1).First,pleasedonotmarktheordershipped.PleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputewiththerelevantOrderIDandProductIDinordertoremovetheorderfromtheAdvancedLogisticsProgram.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaychooseothershippingchannelstofulfilltheorder.

2).Iftheorderisalreadymarkedshipped,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheprogram.Aftertheorderisremovedfromtheprogram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.

3).Ifyourefundtheorder,youwillbesubjecttothe“OrderCancellationPenaltyPolicy”orapplicablepenalties.

4).IftheorderisalreadydeliveredtothedesignatedAdvancedLogisticsProgramwarehouse,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheProgram.AftertheorderisremovedfromtheProgram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.Inthemeantime,youcanchoosetoshipthisorderusingyourinventoryandthenrequesttoretrievetheproductbackloggedinthewarehousebycontactingthewarehouseorWishPostCustomerServiceteam.

6.IfanAdvancedLogisticProgramorderisdeliveredtothewarehousebutreturnedtomerchantsbecauseitisbeyondtheweight/dimension/categorylimits,howshouldIcontinuefulfillingtheorder？

1).YouareadvisedtoreviewyourproductsinadvanceandsubmittheonlinedisputeviaWishPost>theDisputeToolkitspageinordertoremoveallproductsthatarenotwithintherelevantlimitrequirementsfromtheAdvancedLogisticsProgram.

2).Iftheorderalreadyarrivesatthewarehouse,pleasecontacttherespectivewarehousetoreturntheproduct.

7.WherecanIlearnmorepracticaltipsabouttheAdvancedLogisticsProgram？

YoucanfollowtheofficialWishWeChataccount“Wish商戶平臺(WishOfficial)toreceivethelatestinformationoftheAdvancedLogisticsProgram.Alternatively,youcanvisittheWishE-commerceCollege(peixun.wish.com)toaccessmorelearningmaterials.

Ifyouhaveanyotherquestions,pleasedonothesitatetocontactWishPostCustomerServices.Wewillrespondtoyourrequestassoonaspossible.Yourcommentsandsuggestionswillbegreatlyappreciated.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。