wish產(chǎn)品規(guī)范:將海外庫(kù)存添加到二級(jí)倉(cāng)庫(kù),并自定義運(yùn)費(fèi)和“更長(zhǎng)妥投天數(shù)”wish商戶現(xiàn)可在商戶平臺(tái)為每個(gè)產(chǎn)品差異自定義配送選項(xiàng),即設(shè)置更精確的運(yùn)費(fèi)和配送時(shí)長(zhǎng),從而為用戶提供多種配送...
wish商戶現(xiàn)可在商戶平臺(tái)為每個(gè)產(chǎn)品差異自定義配送選項(xiàng),即設(shè)置更精確的運(yùn)費(fèi)和配送時(shí)長(zhǎng),從而為用戶提供多種配送選項(xiàng),以滿足用戶的不同要求。本文將為您詳細(xì)說明設(shè)置辦法。
請(qǐng)注意,對(duì)于中國(guó)內(nèi)地的所有商戶,目前只有二級(jí)倉(cāng)庫(kù)中的產(chǎn)品可應(yīng)用以下功能。
為什么說對(duì)中國(guó)內(nèi)地商戶是一項(xiàng)利好?
隨著準(zhǔn)則倉(cāng)庫(kù)和WishExpress倉(cāng)庫(kù)現(xiàn)差異更名為主倉(cāng)庫(kù)和二級(jí)倉(cāng)庫(kù),以及二級(jí)倉(cāng)庫(kù)產(chǎn)品現(xiàn)可設(shè)置精確的配送速度,有海外庫(kù)存但不必定滿足WishExpress要求的產(chǎn)品現(xiàn)在可以在Wish平臺(tái)上出售了,且這些產(chǎn)品不必受WishExpress政策的束縛(中國(guó)內(nèi)地商戶以前不可以這么做)。
換句話說,二級(jí)倉(cāng)庫(kù)中的產(chǎn)品不再受WishExpress要求的制約。
您現(xiàn)在可以擴(kuò)展Wish產(chǎn)品的海外倉(cāng)庫(kù)業(yè)務(wù),同時(shí)無需受WishExpress要求的制約。
您只需創(chuàng)立二級(jí)倉(cāng)庫(kù)、添加海外庫(kù)存、設(shè)置配送速度/更長(zhǎng)妥投天數(shù)(無論是否符合WishExpress規(guī)定的妥投時(shí)限,只要在15個(gè)工作日之內(nèi)即可;詳情請(qǐng)參閱下文),然后即可開端出售。
從2022年3月中旬開端,新創(chuàng)立的二級(jí)倉(cāng)庫(kù)可以配送至Wish支撐的所有目標(biāo)國(guó)/地域。
因此,向Wish支撐的所有目標(biāo)國(guó)/地域提供速運(yùn)服務(wù)的產(chǎn)品現(xiàn)均有機(jī)遇享受WishExpress權(quán)益,包含橙色卡車圖標(biāo)和可能增長(zhǎng)的曝光量。
只要商戶將任何目標(biāo)國(guó)/地域的“更長(zhǎng)妥投天數(shù)”設(shè)置為等于或少于5個(gè)工作日(商戶政策10.2中列出的12個(gè) /地域除外),相關(guān)產(chǎn)品即被視為WishExpress產(chǎn)品并享受相關(guān)權(quán)益(更多詳情請(qǐng)參見下面的示例)。
此變革是重大利好,因?yàn)榇饲癢ishExpress僅支撐指定的目標(biāo)國(guó)/地域。
對(duì)于A+物流計(jì)劃訂單,如果您盤算從海外倉(cāng)庫(kù)發(fā)貨,則不再需要從A+物流計(jì)劃中手動(dòng)移除每個(gè)訂單。
對(duì)于僅從中國(guó)內(nèi)地以外發(fā)貨的產(chǎn)品(即在中國(guó)內(nèi)地沒有庫(kù)存),只需在主倉(cāng)庫(kù)中將此產(chǎn)品的庫(kù)存數(shù)目設(shè)置為0即可,或者也可以先在主倉(cāng)庫(kù)中關(guān)閉A+物流計(jì)劃目標(biāo)國(guó)/地域,然后為該目標(biāo)國(guó)/地域添加一個(gè)新的二級(jí)倉(cāng)庫(kù),在二級(jí)倉(cāng)庫(kù)中設(shè)置此產(chǎn)品的準(zhǔn)確庫(kù)存數(shù)目,更后再為該目標(biāo)國(guó)/地域設(shè)置“更長(zhǎng)妥投天數(shù)”和運(yùn)費(fèi)。
對(duì)于美國(guó)和/或芬蘭路向的產(chǎn)品,從中國(guó)內(nèi)地及中國(guó)內(nèi)地以外發(fā)貨都可以(即,中國(guó)內(nèi)地倉(cāng)庫(kù)和海外倉(cāng)庫(kù)都有庫(kù)存),但設(shè)置不同的配送速度。您可以同時(shí)應(yīng)用主倉(cāng)庫(kù)和二級(jí)倉(cāng)庫(kù)。
如果您的任何產(chǎn)品在主倉(cāng)庫(kù)中的庫(kù)存數(shù)目為正值,則您可以收到A+物流計(jì)劃訂單。
您可認(rèn)為二級(jí)倉(cāng)庫(kù)中的庫(kù)存產(chǎn)品設(shè)置“更長(zhǎng)妥投天數(shù)”和不同的運(yùn)費(fèi)。
這樣,用戶就有兩種“配送速度+運(yùn)費(fèi)”組合可以選擇。
這樣一來,如果某個(gè)產(chǎn)品在中國(guó)內(nèi)地(即主倉(cāng)庫(kù))中的庫(kù)存設(shè)置為0,或者您的主倉(cāng)庫(kù)關(guān)閉了特定的A+物流計(jì)劃 /地域,您將不會(huì)再收到該產(chǎn)品發(fā)往該 /地域的A+物流計(jì)劃訂單。
用戶只能看到您在二級(jí)倉(cāng)庫(kù)中設(shè)置的“更長(zhǎng)妥投天數(shù)”。
為產(chǎn)品設(shè)置“更長(zhǎng)妥投天數(shù)”
在產(chǎn)品>查看所有產(chǎn)品頁(yè)面,首先在您創(chuàng)立的二級(jí)倉(cāng)庫(kù)中找到要查看的產(chǎn)品,然后點(diǎn)擊“ /地域運(yùn)費(fèi)”列下方的鏈接:
在隨后涌現(xiàn)的頁(yè)面中,您不僅可認(rèn)為您的賬戶啟用的所有目標(biāo)國(guó)/地域設(shè)置默認(rèn)運(yùn)費(fèi),還可認(rèn)為每個(gè)產(chǎn)品設(shè)置每個(gè)目標(biāo)國(guó)/地域的配送時(shí)長(zhǎng)和運(yùn)費(fèi):
如上面的屏幕截圖所示,在此頁(yè)面的“自定義配送選項(xiàng)”部分,依據(jù)您此前在配送設(shè)置中開啟的目標(biāo)國(guó)/地域,您可認(rèn)為此頁(yè)面中已開啟的目標(biāo)國(guó)/地域輸入運(yùn)費(fèi)和“更長(zhǎng)妥投天數(shù)”。Wish熱賣國(guó)/地域的“徽章“列下方會(huì)顯示一個(gè)銀色的皇冠圖標(biāo):
您在此處設(shè)置的“更長(zhǎng)妥投天數(shù)”將是我們向用戶顯示的產(chǎn)品更長(zhǎng)配送時(shí)長(zhǎng),即從訂單處置到訂單妥投所需的工作日天數(shù)。
由于中國(guó)內(nèi)地商戶現(xiàn)在可從二級(jí)倉(cāng)庫(kù)配送至Wish支撐的所有目標(biāo)國(guó)/地域,因此依據(jù)設(shè)置的“更長(zhǎng)妥投天數(shù)”,發(fā)往所有目標(biāo)國(guó)/地域的產(chǎn)品均有可能享受WishExpress權(quán)益:
對(duì)于Wish支撐的所有目標(biāo)國(guó)/地域(商戶政策10.2中明白列出的例外 除外),如果將產(chǎn)品的“更長(zhǎng)妥投天數(shù)”設(shè)置為5個(gè)工作日或更少,即可符合WishExpress資歷。
對(duì)于商戶政策10.2中列出的妥投時(shí)限要求不同(即X個(gè)工作日)的12個(gè)目標(biāo)國(guó)/地域,如果將產(chǎn)品的“更長(zhǎng)妥投天數(shù)”設(shè)置為X個(gè)工作日或更少,即可符合WishExpress資歷。
對(duì)于符合WishExpress資歷且受WishExpress政策束縛的產(chǎn)品,該目標(biāo)國(guó)/地域的“徽章”列將主動(dòng)涌現(xiàn)一個(gè)橙色的卡車圖標(biāo):
如果您設(shè)置的“更長(zhǎng)妥投天數(shù)”超越WishExpress規(guī)定的妥投時(shí)限,則相應(yīng)產(chǎn)品將不符合WishExpress資歷,但仍可以在Wish平臺(tái)上出售。
請(qǐng)注意,對(duì)于中國(guó)內(nèi)地的商戶:
“更長(zhǎng)妥投天數(shù)”更大可設(shè)為15個(gè)工作日。(再次聲明,僅實(shí)用于二級(jí)倉(cāng)庫(kù)中的產(chǎn)品);
如果不在此處設(shè)置“更長(zhǎng)妥投天數(shù)”,則顯示給用戶的默認(rèn)妥投時(shí)限將為5個(gè)工作日(商戶政策10.2中列出的目標(biāo)國(guó)/地域除外;例如,法國(guó)的默認(rèn)妥投時(shí)限為6個(gè)工作日,巴西為10個(gè)工作日,等等)。
盡管WishExpress要求可能并非在所有情形下都實(shí)用,但如果某個(gè)訂單未在您為特定的目標(biāo)國(guó)/地域設(shè)置的“更長(zhǎng)妥投天數(shù)”內(nèi)確認(rèn)妥投,您將受到倉(cāng)庫(kù)實(shí)行政策的束縛,包含承擔(dān)退款義務(wù)以及訂單付款可能會(huì)被暫扣。因此,請(qǐng)務(wù)必在此處填寫精確的妥投時(shí)限。如果您以為因延時(shí)妥投而導(dǎo)致的退款有誤,您可以提出申訴,證明訂單已在您設(shè)置的“更長(zhǎng)妥投天數(shù)”內(nèi)按時(shí)妥投。
為用戶提供兩種“運(yùn)費(fèi)+配送速度”組合
您還可認(rèn)為主倉(cāng)庫(kù)或二級(jí)倉(cāng)庫(kù)的每個(gè)產(chǎn)品的每個(gè)目標(biāo)國(guó)/地域提供一個(gè)配送選項(xiàng)。
盡管您只能為二級(jí)倉(cāng)庫(kù)中的產(chǎn)品設(shè)置“更長(zhǎng)妥投天數(shù)”,但您仍可認(rèn)為用戶提供兩種“運(yùn)費(fèi)+配送速度”組合。
例如,如果您的二級(jí)倉(cāng)庫(kù)中的產(chǎn)品A有海外庫(kù)存,則您可認(rèn)為美國(guó)用戶提供“更長(zhǎng)妥投天數(shù)”為5個(gè)工作日、運(yùn)費(fèi)為12美元的迅速配送選項(xiàng):
如果您的主倉(cāng)庫(kù)也有此產(chǎn)品的庫(kù)存,并且可以從中國(guó)內(nèi)地直發(fā),假定您為此產(chǎn)品設(shè)置的中國(guó)內(nèi)地直發(fā)美國(guó)的運(yùn)費(fèi)為6美元,Wish顯示給用戶的預(yù)計(jì)配送時(shí)長(zhǎng)為10個(gè)工作日(此配送速度由Wish估算,目前無法由商戶設(shè)置或控制)。
成功設(shè)置后,體系將向用戶顯示兩個(gè)配送選項(xiàng)。用戶可以依據(jù)自身要求,選擇較快配送并支付更高的運(yùn)費(fèi),或選擇較慢配送以支付較低的運(yùn)費(fèi)。
向用戶顯示的配送速度示例:
一個(gè)WishExpress配送選項(xiàng)和一個(gè)準(zhǔn)則配送選項(xiàng)
為某些目標(biāo)國(guó)/地域的次區(qū)域設(shè)置配送選項(xiàng)
您也可認(rèn)為某些目標(biāo)國(guó)/地域(例如澳大利亞、巴西、法國(guó)、西班牙和美國(guó))的次區(qū)域設(shè)置不同的配送選項(xiàng)。例如,對(duì)于一個(gè)已開啟美國(guó)路向的產(chǎn)品,點(diǎn)擊“美國(guó)”旁的箭頭,然后為隨后顯示的次區(qū)域設(shè)置運(yùn)費(fèi)和“更長(zhǎng)妥投天數(shù)”:
如果您僅設(shè)置了美國(guó)這個(gè) 路向的運(yùn)費(fèi)和更長(zhǎng)妥投天數(shù),未設(shè)置次區(qū)域,則您設(shè)置的 運(yùn)費(fèi)和更長(zhǎng)妥投天書將主動(dòng)使用于該國(guó)的所有次區(qū)域。
我們勉勵(lì)商戶為產(chǎn)品設(shè)置精確的運(yùn)費(fèi)和更長(zhǎng)妥投天數(shù),以滿足用戶對(duì)配送時(shí)長(zhǎng)的不同要求,吸引更多用戶,繼而進(jìn)一步轉(zhuǎn)化率,提高銷量。再次提示您注意,此功能目前僅向部分商戶開放。若后期向更多商戶開放此功能,我們將及時(shí)發(fā)表通知。
通過上傳CSV文件為產(chǎn)品批量設(shè)置“更長(zhǎng)妥投天數(shù)”
您也可以通過上傳CSV文件批量執(zhí)行上述操作。首先,前往產(chǎn)品>作者現(xiàn)有產(chǎn)品的運(yùn)費(fèi)>產(chǎn)品CSV文件頁(yè)面:
然后上傳一個(gè)產(chǎn)品CSV文件,在其中指定要配送的每個(gè)目標(biāo)國(guó)/地域和/或次區(qū)域的“更長(zhǎng)妥投天數(shù)”。
在此頁(yè)面上的“示例CSV”中:
“US_GATTD”字段表現(xiàn)產(chǎn)品配送至美國(guó)佐治亞州的“更長(zhǎng)妥投天數(shù)”,“FRTTD”字段表現(xiàn)該產(chǎn)品配送至法國(guó)的“更長(zhǎng)妥投天數(shù)”。
“ParentUniqueId”(父唯一ID)字段是必填項(xiàng),用于指定您修正的每一行是哪個(gè)產(chǎn)品?!癢arehouseName”(倉(cāng)庫(kù)名稱)字段是可選項(xiàng),用于指定這些更改將使用于哪個(gè)倉(cāng)庫(kù)。如果不指定倉(cāng)庫(kù)名稱,這些更改將使用于商戶的主倉(cāng)庫(kù):
常見問題解答
1.主倉(cāng)庫(kù)和二級(jí)倉(cāng)庫(kù)有何差別?
如需了解更多信息,請(qǐng)參閱這篇常見問題解答。請(qǐng)注意,商戶平臺(tái)上本來的“準(zhǔn)則”倉(cāng)庫(kù)已于2022年1月起更名為“準(zhǔn)則(主)”倉(cāng)庫(kù)。由商戶創(chuàng)立的所有WishExpress倉(cāng)庫(kù)現(xiàn)在起都將被視為“二級(jí)”倉(cāng)庫(kù)。
2.如果我重新創(chuàng)立一個(gè)全新的二級(jí)倉(cāng)庫(kù),對(duì)“更長(zhǎng)妥投天數(shù)”有何影響?
創(chuàng)立了新的二級(jí)倉(cāng)庫(kù)時(shí):
商戶平臺(tái)上主倉(cāng)庫(kù)中的所有產(chǎn)品都會(huì)主動(dòng)復(fù)制到新的二級(jí)倉(cāng)庫(kù)中,而所有庫(kù)存數(shù)目都默認(rèn)設(shè)置為0。商戶可以更新每個(gè)產(chǎn)品的庫(kù)存數(shù)目。
二級(jí)倉(cāng)庫(kù)的所有目標(biāo)國(guó)/地域的“更長(zhǎng)妥投天數(shù)”均被設(shè)置為5個(gè)工作日(商戶政策10.2中列出的某些目標(biāo)國(guó)/地域除外;例如,法國(guó)的默認(rèn)妥投時(shí)限為6個(gè)工作日,巴西為10個(gè)工作日,等等)。商戶可認(rèn)為每個(gè)產(chǎn)品的每個(gè)目標(biāo)國(guó)/地域更新此值。
如果某個(gè)產(chǎn)品的庫(kù)存數(shù)目沒有設(shè)置為0,且至少開啟了一個(gè)目地國(guó)/地域,并且由商戶設(shè)置了運(yùn)費(fèi)/更長(zhǎng)妥投天數(shù),或應(yīng)用了默認(rèn)值(WishExpress規(guī)定妥投時(shí)限),則該產(chǎn)品將可以銷往開啟的目標(biāo)國(guó)/地域。
3.二級(jí)倉(cāng)庫(kù)與之前的WishExpress倉(cāng)庫(kù)有何不同?
如前文所述,二級(jí)倉(cāng)庫(kù)支撐的產(chǎn)品規(guī)模更廣,即無論產(chǎn)品能否在WishExpress規(guī)定的妥投時(shí)限內(nèi)妥投,都可以添加到二級(jí)倉(cāng)庫(kù)。
新創(chuàng)立的二級(jí)倉(cāng)庫(kù)現(xiàn)在也可以配送至Wish支撐的所有目標(biāo)國(guó)/地域。
因此,只要為任何已啟用的目標(biāo)國(guó)/地域設(shè)置的“更長(zhǎng)妥投天數(shù)”在規(guī)定的時(shí)限內(nèi)(對(duì)于不在商戶政策10.2所列規(guī)模內(nèi)的 /地域,妥投時(shí)限為5個(gè)工作日;對(duì)于商戶政策10.2中列出的12個(gè) /地域,妥投時(shí)限為X個(gè)工作日),產(chǎn)品即有資歷享受WishExpress權(quán)益;此變革是重大利好,因?yàn)榇饲癢ishExpress僅支撐指定的目標(biāo)國(guó)/地域。。
4.如果為產(chǎn)品設(shè)置的“更長(zhǎng)妥投天數(shù)”超越WishExpress規(guī)定的妥投時(shí)限會(huì)怎么?
商戶為產(chǎn)品設(shè)置的“更長(zhǎng)妥投天數(shù)”可以超越WishExpress規(guī)定的妥投時(shí)限,且超越規(guī)定妥投時(shí)限的產(chǎn)品依然可以在Wish平臺(tái)上出售。
實(shí)質(zhì)上,WishExpress現(xiàn)在已經(jīng)是前文所述的“更長(zhǎng)妥投天數(shù)”功能的一部分。對(duì)于中國(guó)內(nèi)地的商戶:
您只能對(duì)二級(jí)倉(cāng)庫(kù)中的產(chǎn)品執(zhí)行此操作。
這些產(chǎn)品在向相應(yīng)目標(biāo)國(guó)/地域的用戶展現(xiàn)時(shí),不會(huì)顯示為WishExpress產(chǎn)品。
向用戶顯示的預(yù)計(jì) 日期將基于您設(shè)置的“更長(zhǎng)妥投天數(shù)”。
5.我可以通過API為產(chǎn)品設(shè)置“更長(zhǎng)妥投天數(shù)”嗎?
目前還不可以。wish平臺(tái)會(huì)在開通API功能時(shí)通知您。
wish平臺(tái)勉勵(lì)商戶為產(chǎn)品設(shè)置精確的運(yùn)費(fèi)和更長(zhǎng)妥投天數(shù),以滿足用戶對(duì)配送時(shí)長(zhǎng)的不同要求,吸引更多用戶,繼而進(jìn)一步轉(zhuǎn)化率,提高銷量。
wish商戶官網(wǎng)原文詳情:
Tohelpmerchantsprovidemoreaccurateshippingpricesanddeliverytimelines,alongwithmultipleshippingoptionsthatappealtocustomersofvariouspreferences,merchantsareabletocustomizeproduct-levelshippingoptionsintheMerchantDashboard.Thisarticlewalksmerchantsthroughhowtosetthisup.
Pleasenotethatcurrently,allmerchantsbasedinMainlandChinacanaccessthefollowingfunctionalityfortheirproductsinSecondarywarehousesonly.
WhyisthisbeneficialtoMainlandChina-basedmerchants?
WiththenowrenamedPrimaryandSecondarywarehouse(replacingStandardandWishExpresswarehouse)andmerchants’abilitytosetaccurateshippingspeedsoftheirproductsinyourSecondarywarehouses,merchantswithoverseasinventorythatdoesnotnecessarilymeettheWishExpressrequirementsmaynowselltheseproductsonWishwithoutbeingsubjecttoWishExpresspolicies(MainlandChinabased-merchantspreviouslywereunabletodoso).
Inotherwords,productsinyourSecondarywarehouse(s)nolongerneedtobesubjecttoWishExpressrequirements.
YoumaynowexpandyouroverseasinventoryoperationsforyourWishproductswithouthavingtobesubjecttoWishExpressrequirements.
SimplysetupSecondarywarehouses,addyouroverseasinventory,setupshippingspeeds/maxdeliverydays(WishExpressornot,aslongasit’swithin15businessdays;moredetailsbelow),andstartselling.
Startingmid-March2022,newly-createdSecondarywarehousescanshiptoallWish-supporteddestinations.
Assuch,productsofferingexpressshippingtoallWish-supporteddestinationscannowreceiveWishExpressbenefits,includingorangetruckiconsandpotentialincreaseinimpressions.
Aslongasmerchantssetthe“maxdeliverydays”foranydestinationsas5orfewerbusinessdays(withtheexceptionofthe12countrieslistedinMerchantPolicy10.2),relatedproductswillbeconsideredWishExpressproductsandreceiverelevantbenefits(moredetailedexamplesbelow).
ThisisasignificantlybeneficialchangefromtheprevioussetupwhereonlyselectdestinationcountriesareeligibleforWishExpress.
YounolongerneedtomanuallyremoveinpidualAdvancedLogisticsProgramordersfromtheprogramifyouintendtoshiptheseordersfromyouroverseaswarehouses.
ForaproductwhoseorderswillbesolelyshippedfromoutsideofMainlandChina(i.e.,noMainlandChina-basedinventoryavailableforsale),simplysettheinventorynumberofthisproductto0inyourPrimarywarehouseordisabletheAdvancedLogisticsProgramdestinationcountryforthePrimarywarehouse,addanewSecondarywarehouseforthisdestination,providethecorrectinventoryquantityofthisproductinyourSecondarywarehouse,andsetupthe“maxdeliverydays”andshippingpricesforthespecificdestinationcountry.
ForaproductwhoseordersboundfortheUnitedStatesand/orFinlandmaybeshippedfrombothinsideandoutsideofMainlandChina(i.e.,inventoryavailableforsalesinbothdomesticandoverseaswarehouses),butwithdifferentshippingspeeds.YoumayleverageboththePrimaryandSecondarywarehouses.
YouwillreceiveAdvancedLogisticsProgramordersforanyproductwithapositivequantityofinventoryinthePrimarywarehouse.
Youcansetthe“maxdeliverydays”andadifferentshippingpriceforinventoryinyourSecondarywarehouse.
Yourcustomersmaythenbeabletochoosefromtwoshippingspeeds+shippingpricescombinationsavailabletothem.
Thisway,youwillstopreceivingAdvancedLogisticsProgramordersboundforthespecificcountryforthisproduct,sincetheinventoryinMainlandChina(i.e.,inyourPrimarywarehouse)issetto0orthespecificAdvancedLogisticsProgramcountryisdisabledforyourPrimarywarehouse.
YourcustomerswillonlyseethemaxdeliverydaysyousetupintheSecondarywarehouse.
Settingupmaxdeliverydaysforyourproducts
IntheProducts>ViewAllProductspage,firstlocateaproductofinterestinoneoftheSecondarywarehousesyouhavesetup,andthenclickonthelinkunderthe“CountryShippingPrice”column:
Asidefromsettinga“DefaultShippingPrice”toshipyourproducttoalldestinationcountries/regionsenabledforyouraccount,youmayalsosetupcustomizedshippingspeedsandpricesperproductperdestinationcountry/regiononthesamepage:
Asshowninthescreenshotabove,inthe“CustomizeShippingOptions”pofthepage,youmayinputashippingpriceandmaxdeliverydaysperdestinationcountry/regionyoupreviouslysetupinShippingSettingsandenabledonthispagefortheproduct.Foranytop-sellingcountry/regiononWish,asilvercrowniconwillappearunderthe“Badges”columnforthatcountry/region:
The“Maxdeliverydays”youdesignateherewillbethemaximumdeliverytimeline(i.e.,thenumberofbusinessdaysfromorderbeingprocessedtoorderbeingdelivered)weshowtocustomersregardingwhentheycanexpectyourproductstobedelivered.
AsmerchantsbasedinMainlandChinamaynowshiptoallWish-supporteddestinationsfromSecondarywarehouses,productswithalldestinationsmaybeeligibleforWishExpressbenefits,basedonthe“maxdeliverydays”set:
ForanyWish-supporteddestinationsnotspecificallylistedinMerchantPolicy10.2,settingthemaxdeliverydaysas5orfewerbusinessdayswillqualifytheproductsforWishExpress.
Forthe12destinationcountriesandtheirrespectivedeliverytimelinerequirements(i.e.,Xbusinessdays)listedinMerchantPolicy10.2,settingthemaxdeliverydaysasXorfewerbusinessdayswillqualifytheproductsforWishExpress.
FortheproductsthatqualifyforWishExpressandbesubjecttoWishExpresspolicies,anorangetruckiconwillautomaticallyappearunderthe“Badges”columnforthatdestinationcountry/region:
Ontheotherhand,ifthemaxdeliverydaysprovidedisoutsideoftheWishExpressdeliverytimelinerequirements,theproductwillnotqualifyforWishExpress,butyoumaystillsellitonWish.
PleasenotethatformerchantsbasedinMainlandChina:
Themaximumnumberof“maxdeliverydays”merchantscouldsethereis15businessdays(onceagain,applicabletoproductsinSecondarywarehousesonly);
Ifyoudonotprovide“maxdeliverydays”valuehere,thedefaultdeliverytimelineshowntocustomerswillbe5businessdays(withtheexceptionsforcertaindestinationcountriesasoutlinedinMerchantPolicy10.2;forexample,thedefaultdeliverytimelinewillbe6businessdaysforFranceand10businessdaysforBrazil,etc).
AlthoughWishExpressrequirementsmaynotbeapplicableinallcases,ifanorderisnotconfirmeddeliveredwithinthemaxdeliverydaysthatyouprovidehereforthespecificdestinationcountry/region,youwillbesubjecttoWarehouseFulfillmentPolicy,includingrefundresponsibilityandpotentialorderpaymentwithholding.Sopleasebesuretoprovidetheaccuratedeliverytimelineinthisp.Ifyoubelievethatarefundduetodelayeddeliveryisincorrectlyissued,youmaysubmitdisputestoprovetheon-timedeliveryoftheordersaccordingtothemaxdeliverydaysthatyouset.
Offeringtwoshippingprices+shippingspeedscombinationstocustomers
Youmayalsoofferoneshippingoptionperproductperdestinationcountry/regionineachPrimaryorSecondarywarehousethatyousetup.
Althoughyoumayonlysetthe“maxdeliverydays”forproductsintheSecondarywarehouse,itisstillpossiblethatyourcustomerscanchoosefromtwoshippingprices+shippingspeedscombinations.
Forexample,forproductAwithoverseasinventorylocatedinyourSecondarywarehouse,youmayprovideUS-basedcustomerswithafast-shippingoptionwith5businessdaysasthemaxdeliverydaysand$12astheshippingprice:
IfyoualsohaveinventoryofthisproductlocatedinyourPrimarywarehouseandcanbe -shippedfromMainlandChina,let’sassumethattheshippingpricesetbyyoufor -shippingthisproductdirectlyfromMainlandChinatotheUnitedStatesis$6,andtheestimatedarrivaltimeshowntocustomersbyWishis10businessdays(thisshippingspeedisestimatedbyWishandcannotbeset/controlledbyyouatthemoment).
Assuch,wewillshowcustomersbothoftheseshippingoptionsfortheproductofinterest,sotheymaychoosetoreceivetheproductfasterwithahighershippingprice,ormoreslowlywithalowershippingprice,basedontheirpreference.
Exampleshippingspeedsshowntocustomers:
OneWishExpressshippingoptionandoneStandardshippingoption
Settingupshippingoptionsforsubregionswithincertaindestinationcountries
Youmayalsodesignatedifferentshippingoptionsforsubregionswithincertaindestinationcountries,namely,Australia,Brazil,France,Spain,andtheUnitedStates.Forexample,foraproductwiththeUnitedStatesenabledasadestinationcountry,clickthearrownexttoUnitedStatesandproceedwithinputtingshippingpricesandmaxdeliverydaysforeachsubregionthatappear:
IfyouonlyprovideashippingpriceandmaxdeliverydaysfortheUnitedStates,anddonotprovideanyvaluesforthesesubregions,thecountry-widevalueyouprovidedwillapplytoallsubregionsautomatically.
Weencouragemerchantstosetupaccurateshippingpricesandmaxdeliverydaysfortheirproductsinordertoattractmorecustomersofvariousshippingpreferences,increaseconversionrate,andultimately,productsales.Onceagain,notethatthisfeatureiscurrentlyonlyavailabletoselectmerchants.Wewillpromptlysendoutnotificationsasweexpandthisfeaturetomoremerchants.
Settingup“maxdeliverydays”forproductsinbulkviaCSVupload
YoumayconducttheactionsnotedaboveinbulkviaCSVuploadaswell.First,navigatetotheProducts>EditShippingPricesForExistingProducts>ProductCSVFilepage:
ThenuploadaproductCSVfilethatincludesthe“maxdeliverydays”foreachdestinationcountryand/orsubregionyouwouldliketoshipto.
Inthe“ExampleCSV”onthispage:
“US_GATTD”isthefieldthatrepresentsthe“maxdeliverydays”forthatproductifshippedtothestateofGeorgiaintheUnitedStates,while“FRTTD”representsthe“maxdeliverydays”ofthisproductifshippedtoFrance.
The“ParentUniqueId”fieldisrequiredtospecifywhichproductineachrowyouintendtomodify.The“WarehouseName”fieldisoptionalanddetermineswhichwarehousethesechangesimpact.Ifnotprovided,thesechangeswillattempttobemadeinthemerchant’sPrimarywarehouse:
FrequentlyAskedQuestions
1.WhatarethedifferencesbetweenPrimaryandSecondarywarehouses?
PleasevisitthisFAQtolearnmore.Notethatthepreviouslynamed“STANDARD”warehouseinMerchantDashboardwasrenamedto“STANDARD(Primary)”warehouseinJanuary2022.AllWishExpresswarehousessetupbymerchantsarenowconsideredSecondarywarehouses.
2.Whathappenstothe“maxdeliverydays”ifIcreateanewSecondarywarehousefromscratch?
WhenanewSecondarywarehouseiscreated:
AllproductlistingsfromthePrimarywarehouseareautomaticallycopiedovertothenewSecondarywarehouseinMerchantDashboard,withallinventoryquantitiessetto0bydefault.Merchantsmayupdatethisquantityforeachproduct.
The“maxdeliverydays”foralldestinationcountriesthattheSecondarywarehouseissettoshiptoissetto5businessdays(withtheexceptionsforcertaindestinationcountriesasoutlinedinMerchantPolicy10.2;forexample,thedefaultdeliverytimelinewillbe6businessdaysforFranceand10businessdaysforBrazil,etc).Merchantsmayupdatethisvalueperproductperdestination.
IftheinventoryquantityofaproductisNOTsetto0,atleastonedestinationcountry/regionisenabled,andshippingprices/maxdeliverydaysaresetbymerchantsorinheritadefaultvaluebasedonthedefaultWishExpressdeliverytimeline,theproductwillbeavailableforsaleintheenableddestinationcountries/regions.
3.HowareSecondarywarehousesdifferentfromWishExpresswarehousespreviouslyavailabletomerchants?
Asnotedabove,SecondarywarehousesarenowexpandedtosupportproductsthatbothcanandcannotshipwithintheWishExpress-requireddeliverytimeline.
Newly-createdSecondarywarehousescannowalsoshiptoallWish-supporteddestinations.
Assuch,aslongasmaxdeliverydayssetforanyenableddestinationfallswithintherequiredtimeline(5businessdaysorfewerfordestinationsnotlistedinMerchantPolicy10.2andXbusinessdaysfor12countriesasshowninMerchantPolicy10.2),productswillbeeligibleforWishExpressbenefits;thisisahugelybeneficialchangefromtheprevioussetupwhereonlyselectdestinationcountriescouldqualifyforWishExpress.
4.WhathappensifIsetaproduct’s“maxdeliverydays”toanumbergreaterthantheWishExpress-requireddeliverytimeline?
Merchantsareabletosetthe“maxdeliverydays”ofaproducttoanumberthat’sgreaterthantheWishExpress-requireddeliverytimelineandstillselltheproductonWish.
Essentially,WishExpressisnowsubsumedundertheabovefunctionalitythatallowsmerchantstosetper-countrymaxdeliverydaysforeachproductineachwarehouse.FormerchantsbasedinMainlandChina:
YoumaydosoforproductsintheSecondarywarehousesonly.
TheseproductswillNOTbeshownasWishExpresstoyourcustomersinthecorrespondingdestinationcountries.
Customerswillseetheestimatedarrivaldatebasedonthemaxdeliverydaysyouset.
5.CanIset“maxdeliverydays”formyproductsviaAPI?
Notatthemoment.WewillpromptlynotifymerchantswhenAPIfunctionalitiesareavailable.
Weencouragemerchantstosetupaccurateshippingpricesandmaxdeliverydaysfortheirproductsinordertoattractmorecustomersofvariousshippingpreferences,increaseconversionrate,andultimately,productsales.
特別聲明:以上文章內(nèi)容僅代表作者本人觀點(diǎn),不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。
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