為了減輕A+物流計(jì)劃訂單被退款（尤其是由于A+物流計(jì)劃本身的問題或耽擱造成退款）對(duì)商戶的影響，WishPost推出了A+物流退款保障計(jì)劃。

A+物流退款保障計(jì)劃旨在就商戶不可控原因?qū)е碌耐丝罱o與商戶必定的保護(hù)，勉勵(lì)商戶盡早將A+物流計(jì)劃訂單配送到倉庫。具體來說，A+物流退款保障計(jì)劃會(huì)依據(jù)幾項(xiàng)因素對(duì)A+物流計(jì)劃訂單進(jìn)行評(píng)估，然后按必定比例向商戶退還必定數(shù)額的運(yùn)費(fèi)。請(qǐng)注意，A+物流退款保障計(jì)劃不實(shí)用于因法律法規(guī)調(diào)解、不可抗力、自然災(zāi)禍、社會(huì)異常事件等原因造成的退款或耽擱。

目前，該計(jì)劃尚處于試行階段，僅實(shí)用于英國(guó)、韓國(guó)和意大利路向的A+物流計(jì)劃訂單。隨著項(xiàng)目擴(kuò)大，未來可能會(huì)支撐更多目標(biāo)國(guó)/地域。如有相關(guān)更新，wish商戶平臺(tái)將及時(shí)通知商戶。

本文將為wish商戶解答有關(guān)此項(xiàng)目標(biāo)一些常見問題。

1.A+物流退款保障計(jì)劃如何為商戶提供保障？

如果您滿足以下要求，A+物流退款保障計(jì)劃將向您退還必定數(shù)額的運(yùn)費(fèi)：

相關(guān)WishPost運(yùn)單的創(chuàng)立日期在北京時(shí)間2022年8月9日上午10時(shí)之后。

滿足以下任一時(shí)間要求：

a.相應(yīng)的A+物流計(jì)劃訂單在釋放給商戶后的72小時(shí)（即3個(gè)自然日）內(nèi)送達(dá)指定的A+物流計(jì)劃倉庫或HUB中轉(zhuǎn)倉（針對(duì)應(yīng)用HUB中轉(zhuǎn)倉的商戶）并掃描入倉。

b.相應(yīng)的A+物流計(jì)劃訂單在釋放給商戶后48小時(shí)（即2個(gè)自然日）內(nèi)由Wish支撐的物流服務(wù)商（燕文、萬色；應(yīng)用HUB中轉(zhuǎn)倉的商戶可應(yīng)用申通快遞）攬收。

只要滿足上述任一時(shí)間要求，相應(yīng)的WishPost運(yùn)單就會(huì)顯示“A+物流退款保障計(jì)劃”標(biāo)志。要查看您的那些運(yùn)單符合條件，請(qǐng)?jiān)赪ishPost中前往“訂單詳情”>“搜索訂單”頁面。

在創(chuàng)立相應(yīng)的WishPost運(yùn)單后的4個(gè)自然月內(nèi)，A+物流計(jì)劃訂單因“Shippingtakingtoolong”（配送時(shí)間過長(zhǎng)）、“Itemdidnotarrive”（包裹未送達(dá)）或“Itemmarkeddeliveredbutuserdidnotreceiveit”（包裹顯示已妥投，但用戶未收到）原因被退款。

您在一個(gè)自然月內(nèi)創(chuàng)立的同一個(gè)目標(biāo)國(guó)/地域的A+物流計(jì)劃運(yùn)單不少于10個(gè)。

請(qǐng)注意，重新釋放的A+物流計(jì)劃訂單仍有資歷加入A+物流退款保障計(jì)劃，前提是：訂單重新釋放是因?yàn)樯虘舫废锪鲉翁?hào)（即被重新釋放的訂單在商戶平臺(tái)的訂單>未實(shí)行的訂單頁面顯示“物流單號(hào)被撤消”標(biāo)志），并且依據(jù)訂單重新釋放的日期，到倉/攬收時(shí)效滿足上文所述要求。

從2022年12月起，A+物流退款保障計(jì)劃將按月盤算并按必定比例向商戶的WishPost賬戶退還必定數(shù)額的運(yùn)費(fèi)，影響具體退款金額的因素包含但不限于以下幾點(diǎn)：

商戶在一個(gè)自然月內(nèi)發(fā)往同一個(gè)目標(biāo)國(guó)/地域的A+物流計(jì)劃訂單的數(shù)目；

商戶為發(fā)往同一個(gè)目標(biāo)國(guó)/地域的所有符合條件的被退款的A+物流計(jì)劃訂單支付的運(yùn)費(fèi)。

2.如果我想加入A+物流退款保障計(jì)劃，應(yīng)當(dāng)如何報(bào)名？

所有WishPost商戶主動(dòng)獲得加入該項(xiàng)目標(biāo)資歷，且無需支付任何額外的費(fèi)用。

3.如何讓更多的A+物流計(jì)劃訂單獲得A+物流退款保障計(jì)劃的保護(hù)？

如前文所述，您的A+物流計(jì)劃訂單越多、到倉/攬收時(shí)間越早，符合A+物流退款保障計(jì)劃的訂單就越多。

因此，如果您希望享受A+物流退款保障計(jì)劃提供的保護(hù)，wish商戶平臺(tái)強(qiáng)烈建議您盡早將A+物流計(jì)劃訂單配送到倉庫。

wish商戶官網(wǎng)原文詳情：

TohelpmitigatetheimpactofrefundsonAdvancedLogisticsProgramorders,particularlyifrefundsarearesultofissuesordelayscausedbytheAdvancedLogisticsProgramitself,WishPostlaunchesAdvancedLogisticsRefundAssurance.

AdvancedLogisticsRefundAssuranceaimstoprotectmerchantsagainstrefundsthatareoutsideofmerchants’controlandencouragemerchantstodelivertheirAdvancedLogisticsProgramordersasearlyaspossible.Specifically,itmayissueacertainamountoflogisticsrefundstoyoubasedonacertainpercentagebyevaluatingafewfactorsrelatedtoyourAdvancedLogisticsProgramorders.PleasenotethatAdvancedLogisticsRefundAssuranceisnotapplicableforlogisticsrefundsordelaysduetolawandregulationadjustments,forcemajeure,naturaldisasters,andsocialanomalies.

Currently,theprogramisinbetamode,onlyavailabletoallAdvancedLogisticsProgramordersboundforGreatBritain,Korea,andItaly.WemayexpandtosupportmoredestinationcountriesastheAdvancedLogisticsRefundAssuranceprogramgrows,andwillpromptlynotifymerchantsofanyupdates.

Thisarticlewalksparticipatingmerchantsthroughsomecommonlyaskedquestions.

1.HowdoesAdvancedLogisticsRefundAssurancework？

AdvancedLogisticsRefundAssurancewillcalculateandissueacertainamountoflogisticsrefundstoyou,ifthefollowingrequirementsaremet:

ThecorrespondingWishPostshippingordersarecreatedafterAugust9,202210:00AMBeijingTime.

Oneofthefollowingdeliverytimelinerequirementsaremet:

a.CorrespondingAdvancedLogisticsProgramordersaredeliveredandscannedintothecorrectAdvancedLogisticsProgramwarehouseorHUBtransitwarehouse(formerchantsleveragingtheHUBProgram)within72hours(i.e.,3calendardays)ofthetimetheordersarereleasedtomerchants.

b.CorrespondingAdvancedLogisticsProgramordersarepickedupbyWish-supportedpick-upcarriers(Yanwen,Wise,orSTOExpressformerchantsleveragingtheHUBProgram)within48hours(i.e.,2calendardays)ofthetimetheordersarereleasedtomerchants.

Aslongasyoumeetoneoftheabovedeliverytimelinerequirements,thecorrespondingWishPostshippingorderswillbemarkedwitha“ThisshippingorderiseligiblefortheLogisticsRefundAssurance”flag.Toviewyoureligibleshippingorders,pleasenavigatetotheOrderdetails>“SearchOrders”pageinWishPost.

YourAdvancedLogisticsProgramordersarerefundedwithrequests“Shippingtakingtoolong”,“Itemdidnotarrive”,or“Itemmarkeddeliveredbutuserdidnotreceiveit”withinthe4monthsafterthecorrespondingshippingorderscreatedinWishPost.

Youcreate10ormoreWishPostshippingordersforyourAdvancedLogisticsProgramordersboundforonedestinationcountryinonemonth.

Pleasenotethatre-releasedAdvancedLogisticsProgramorderscanstillbeeligibleforAdvancedLogisticsRefundAssurance,iftheAdvancedLogisticsProgramorderisre-releasedduetomerchantscancellingthetracking(i.e.,there-releasedorderisshownwitha“TrackingNumberCancelled”flagontheMerchantDashboardOrders>UnfulfilledOrderspage)andtherequirementsmentionedabovearemetaccordingtothere-releaseddateoftheorder.

OnamonthlybasisstartingDecember2022,AdvancedLogisticsRefundAssurancewillcalculateandissueacertainamountoflogisticsrefundstomerchants’WishPostaccountsbasedonacertainpercentagebyevaluatingafewfactors,includingbutnotlimitedtothefollowing:

ThenumberofAdvancedLogisticsProgramordersboundforonecountrythatmerchantshaveinonemonth;

TheshippingfeemerchantspaidforalleligiblerefundedAdvancedLogisticsProgramordersboundforonecountry.

2.IfI’minterestedinparticipatinginAdvancedLogisticsRefundAssurance,howdoIenroll？

AdvancedLogisticsRefundAssuranceisavailabletoallWishPostmerchantswhoautomaticallygainaccesstothisprogramatnoadditionalcost.

3.HowcanIhavemoreAdvancedLogisticsProgramordersprotectedbyAdvancedLogisticsRefundAssurance？

Asillustratedabove,theearlieryoudeliveryourAdvancedLogisticsProgramordersandthemoreAdvancedLogisticsProgramordersyouhave,themoreAdvancedLogisticsProgramordersmightbeprotectedbytheAdvancedLogisticsRefundAssurance.

Assuch,westronglyencourageyoutoencouragemerchantstodeliveryourAdvancedLogisticsProgramordersasearlyaspossibleinordertotakeadvantageofAdvancedLogisticsRefundAssurance.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。