對(duì)使用時(shí)的登錄問(wèn)題進(jìn)行故障排除

您可能會(huì)發(fā)現(xiàn)由于以下某個(gè)原因而無(wú)法登錄賬戶(hù)：

• 您的移動(dòng)設(shè)備不在身邊

• 您設(shè)置的驗(yàn)證方法不可用

• 您的賬戶(hù)已被鎖定

在任何這些情況中，您都可以使用備用方法訪(fǎng)問(wèn)您的賬戶(hù)。

本頁(yè)相關(guān)主題

• 使用恢復(fù)代碼登錄

• 在賬戶(hù)被鎖定時(shí)獲取幫助

使用恢復(fù)代碼登錄

當(dāng)您激活兩步驗(yàn)證時(shí)，系統(tǒng)會(huì)生成 10 個(gè)恢復(fù)代碼供您登錄時(shí)使用，以防所有其他驗(yàn)證方法均失敗或移動(dòng)設(shè)備不可用。每個(gè)恢復(fù)代碼只能使用一次。

請(qǐng)確保保存恢復(fù)代碼并將其存儲(chǔ)在可通過(guò)多種方式訪(fǎng)問(wèn)的安全位置，例如移動(dòng)設(shè)備、臺(tái)式電腦和打印出的文檔。

在賬戶(hù)被鎖定時(shí)獲取幫助

如果您無(wú)法訪(fǎng)問(wèn)您的移動(dòng)設(shè)備、備用設(shè)備或恢復(fù)代碼，則您的賬戶(hù)可能會(huì)鎖定。

• 如果您是店主，則需要等待 1 小時(shí)才能再次嘗試登錄。如果您認(rèn)為您的商店已被惡意接管，請(qǐng)立即聯(lián)系 支持。

• 如果您是員工，并且您已設(shè)置了 Shopify ID，請(qǐng)聯(lián)系我們的支持團(tuán)隊(duì)獲取幫助。

已驗(yàn)證域名所有權(quán)的組織可以手動(dòng)重置兩步驗(yàn)證。如果您是擁有經(jīng)驗(yàn)證域名的組織中的用戶(hù)，請(qǐng)聯(lián)系您組織中管理安全的相關(guān)人員。

Troubleshooting logging in with two-step authentication

You might discover that you can't log in to your account because of one of the following reasons:

• you don't have your mobile device

• the authentication methods that you set up aren't available

• you are locked out of your account

In any of these cases, you can access your account using alternate methods.

On this page

• Logging in using recovery codes

• Getting help if you are locked out of your account

Logging in using recovery codes

When you actie two-step authentication, 10 recovery codes are generated for you to use when you log in in case all other methods of authentication fail or if your mobile device isn't available. Each recovery e can only be used once.

Make sure that you save your recovery codes and store them in a safe place that you can access in multiple ways, such as from your mobile device, your desktop computer, and from a printed document.

Getting help if you are locked out of your account

If you don't have access to your mobile device, your backup devices, or your recovery codes, then you might become locked out of your account.

• If you're the store owner, then you need to wait one hour before trying to log in again. If you think that your store has been maliciously taken over, then contact Shofy Support right away.

• If you're a staff member and you've set up a Shopify ID, then contact our support team for help.

特別聲明：以上文章內(nèi)容僅代表作者本人觀(guān)點(diǎn)，不代表ESG跨境電商觀(guān)點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。