為何我的wish產(chǎn)品在庫存充足的情況下仍顯示為“售罄”？

wish觀察

2022-03-26

1089

為何我的wish產(chǎn)品在庫存充足的情況下仍顯示為“售罄”？

為何我的在庫存充足的情況下仍顯示為“售罄”？

商戶有時(shí)可能會注意到，其產(chǎn)品在 Wish 應(yīng)用或網(wǎng)站上顯示為“售罄”，而實(shí)際上他們擁有充足的庫存可供銷售。以下說明了可能導(dǎo)致這種情況的三種常見情形及其解決方法：

情形1：wish商戶正從其不支持配送的國家/地區(qū)查看該產(chǎn)品

商戶此前在商戶平臺上的賬戶 > 配送設(shè)置中設(shè)置了其產(chǎn)品支持配送的目的國/地區(qū)：

如果商戶目前所處的國家/地區(qū)不在其預(yù)設(shè)的配送目的國/地區(qū)中，則其在 Wish 應(yīng)用或網(wǎng)站上查看相應(yīng)產(chǎn)品時(shí)產(chǎn)品會顯示為“售罄”。位于商戶預(yù)設(shè)的配送目的國/地區(qū)中的用戶仍然可以在 Wish 上查看并購買相關(guān)產(chǎn)品。商戶可以前往商戶平臺的產(chǎn)品狀態(tài)頁面，查看產(chǎn)品的狀態(tài)詳情。如需了解有關(guān)如何查看產(chǎn)品狀態(tài)的更多信息，請參閱此指南。

商戶還可以查看并修改其產(chǎn)品的國際配送設(shè)置，包括各個(gè)目的國/地區(qū)的運(yùn)費(fèi)。如需了解更多信息，請參閱此指南。

情形2：wish商戶沒有為特定產(chǎn)品開啟某些目的國/地區(qū)

商戶可在商戶平臺上針對每個(gè)產(chǎn)品開啟或屏蔽某些預(yù)設(shè)的目的國/地區(qū)。已開啟的目的國/地區(qū)的用戶可以在 Wish 上查看并購買相關(guān)產(chǎn)品，而被屏蔽的目的國/地區(qū)的用戶則無法查看和購買。因此，如果某件產(chǎn)品顯示“售罄”，有可能是因?yàn)樯虘魶]有為該產(chǎn)品開啟該目的國/地區(qū)。

若要查看和修改在產(chǎn)品級別開啟的目的國/地區(qū)，請前往產(chǎn)品 > 查看所有產(chǎn)品頁面。找到相關(guān)產(chǎn)品后，點(diǎn)擊其對應(yīng)的“國家/地區(qū)運(yùn)費(fèi)”列下的運(yùn)費(fèi)或“啟用”按鈕：

在隨后出現(xiàn)的“編輯國際配送選項(xiàng)”頁面，商戶可以開啟/屏蔽特定的目的國/地區(qū)：

如需了解有關(guān)在產(chǎn)品級別開啟/屏蔽目的國/地區(qū)或更新產(chǎn)品的國際配送選項(xiàng)的更多信息，請參閱此指南。

如果您對上述任一情形還有任何疑問，請聯(lián)系您的客戶經(jīng)理以尋求幫助。

Why is my product shown as “Sold Out” when I still have enough inventory?

Merchants sometimes may notice that their product is shown as “Sold Out” on the app or website when in fact they do have enough inventory to sell. There are three common scenarios for why this is happening and how to resolve the discrepancy:
Scenario 1: Merchants are viewing the product from a country/region they do not ship to
Merchants have previously set up destinations to ship their products to Account > Shipping Settings on the Merchant Dashboard:
If merchants are currently located in a country/region outside of their pre-set shipping destinations, their products will be shown as “Sold Out” to them on the Wish app or website. Customers located in the shipping destination pre-set by merchants are still able to view and purchase the products on Wish. Merchants may view their product status details by visiting the Product Listing Status page in Merchant Dashboard. Visit this guide on how to check the product listing status.
Merchants may also view and modify their products’ international shipping settings, including shipping prices for different destinations. Refer to this guide for more details.

Scenario 2: Merchants do not have certain destinations enabled for a particular product
Merchants are able to enable and disable certain pre-set destinations for each product listing on the Merchant Dashboard. Customers in enabled destinations can view and buy the product on Wish, whereas those in disabled destinations cannot. Therefore, one potential reason for a product showing as “Sold Out” is that merchants do not have certain destinations enabled for that product.
To check and modify the enabled destinations on a product level, navigate to the Products > View All Products page. Locate the product in question, and click the price or ‘Enable’ under the Country Shipping Price column for the product:
Merchants can enable or disable specific destinations in the “Edit International Shipping Options” page that follows:
For more details on enabling or disabling destinations on a product level or updating a product’s international shipping options, please refer to this guide.
If you have additional questions about any of the above scenarios, feel free to reach out to your Account Manager for assistance.