幫助商戶遵守電報(bào)公司（2020年1月生效）的新要求示例及方式

下面的示例來(lái)自訂單 > 歷史記錄頁(yè)面：

從中國(guó)大陸以外地區(qū)運(yùn)往巴西的訂單

對(duì)于 UTC 時(shí)間2020年7月1日凌晨0時(shí)之后釋放的所有巴西路向訂單，商戶平臺(tái)的訂單 > 未履行的訂單和訂單 > 歷史記錄頁(yè)面將顯示“巴西訂單”標(biāo)記，注明配送這些訂單需要提供用戶的 CPF 信息。下面的示例來(lái)自訂單 > 歷史記錄頁(yè)面：

在收集到用戶的 CPF 信息后，Wish 將通過(guò)商戶平臺(tái)“訂單”>“待處理”和“訂單”>“歷史記錄”頁(yè)面、CSV 下載和 API 方式向所有從中國(guó)大陸以外地區(qū)配送巴西路向訂單的商戶提供用戶的 CPF 信息，以便這些商戶具備順利履行訂單所需的全部信息，從而遵守上述新要求。

商戶可以通過(guò)以下三種方法獲取所有巴西路向訂單的用戶 CPF 信息：

手動(dòng)

前往商戶平臺(tái)的訂單 > 未履行的訂單和/或訂單 > 歷史記錄頁(yè)面，找到相關(guān)訂單，然后前往“訂單詳情”頁(yè)面（在“未履行的訂單”頁(yè)面，點(diǎn)擊“操作”列下面的三個(gè)點(diǎn)，然后點(diǎn)擊“查看詳情”；在“歷史記錄”頁(yè)面，只需點(diǎn)擊訂單 ID）。

然后瀏覽至此頁(yè)面上的“訂單概覽”部分，在“配送地址”字段的底部即可看到“用戶 CPF”：

您也可以前往訂單 > 未履行的訂單和/或訂單 > 歷史記錄頁(yè)面，瀏覽至訂單的“收貨地址”列，然后點(diǎn)擊其中的鏈接。在隨后出現(xiàn)的彈窗底部，可以看到“用戶 CPF”。下面的示例來(lái)自訂單 > 歷史記錄頁(yè)面：

上傳文件

在訂單 > 未履行的訂單和/或訂單 > 歷史記錄頁(yè)面，還可以將所有訂單下載到一個(gè) CSV 文件中。在導(dǎo)出的文件中，您可以在“Customer Identity Number”（用戶身份號(hào)碼）列下找到 CPF 信息：

API檢索

您可以使用以下用于檢索訂單的 API 命令的響應(yīng)中查看用戶 CPF：

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

具體而言，系統(tǒng)將在 API 響應(yīng)的“customer_identity_number”字段下提供 CPF 信息。

鑒于此，商戶可以輕松找到 CPF 信息，以便生成符合巴西郵政電報(bào)公司新要求的包裹配送標(biāo)簽，因此盡可放心。wish鼓勵(lì)商戶繼續(xù)為產(chǎn)品啟用巴西路向，并按照正常程序履行所有巴西路向訂單。

請(qǐng)注意，Wish一直在向所有巴西商戶（即從巴西境內(nèi)配送巴西路向訂單的商戶）提供 CPF 信息。請(qǐng)參閱此篇常見(jiàn)問(wèn)題解答，以獲取更多信息。

Wish help merchants comply with new requirements from Brazilian Post and Telegraph Corporation (effective January 2020)

See below for an example shown in the Orders > History page: 

For Brazil-bound orders originated outside of Mainland China

For all Brazil-bound orders released after July 1, 2020 12:00AM UTC, the Merchant Dashboard Orders > Unfulfilled Orders page and Merchant Dashboard Orders > History page will show a flag that states “Brazil Order” to indicate that customer CPF information is required for shipping these orders. See below for an example shown in the Orders > History page:

Upon collection of customer CPF information, Wish will surface to all merchants shipping Brazil-bound orders from outside of Mainland China the customer CPF information via Merchant Dashboard Orders > Action Required page and Orders > History page, CSV download, and API, so that these merchants have all necessary information to fulfill orders smoothly and comply with the above new requirement.

Merchants are able to access customer CPF for all Brazil-bound orders via the following three methods:

Manually

Navigate to Orders > Unfulfilled Orders and/or Orders > History dashboard, and locate an order you’re interested in and navigate to the “Order details” page (on the Unfulfilled Orders page, click the three dots under the "Action" column, and click "View details"; on the History page, simply click the Order Id).

Then, navigate to “Order overview” section on this page, and you’ll see “Customer CPF” at the bOTTOm of the Shipping Address field:

Alternatively, on the Orders > Unfulfilled Orders and/or Orders > History page, you can navigate to the “Ship to” column of an order and click the link below. A popup modal will appear, and you’ll be able to view “Customer CPF” at the bottom of the modal. See below for an example shown in the Orders > History page:

Feed File

Also on the Orders > Unfulfilled Orders and/or Orders > History page, download all orders as a CSV file, and you’ll be able to find the CPF information under the “Customer Identity Number” column in the exported file:

API Retrieval

You will be able to view the Customer CPF in responses for the following API calls for retrieving orders:

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

Specifically, the CPF information will be provided under the “customer_identity_number” field in API responses.

Given the above, merchants can be assured that CPF information will be surfaced to them so that they can generate parcel shipping labels compliant with Brazilian Post and Telegraph Corporation’s new requirement. We encourage merchants to continue enabling Brazil as a destination country and fulfilling all Brazil-bound orders per normal procedures.

Please note that Wish has been surfacing CPF information to all Brazil-based merchants (i.e. merchants shipping Brazil-bound orders from within Brazil) on an ongoing basis. Please visit this FAQ article for more information.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。