wish平臺(tái)履行和妥投零擔(dān)貨運(yùn)訂單 (LTL) 的要求是什么？-ESG跨境

Wish平臺(tái)履行和妥投零擔(dān)貨運(yùn)訂單 (LTL) 的要求是什么？

5.10帶有“A+ 物流計(jì)劃訂單”標(biāo)記的訂單必須使用規(guī)定的 WishPost 物流渠道履行

商戶必須使用以下 WishPost 物流渠道之一來履行帶有“A+ 物流計(jì)劃訂單”標(biāo)志的訂單，選擇標(biāo)準(zhǔn)取決于訂單是否受確認(rèn)妥投政策（商戶政策5.4）約束：

• 安速派經(jīng)濟(jì) (otype: 5001-1)

• 安速派標(biāo)準(zhǔn) (otype: 5002-1)

若商戶未使用規(guī)定的上述物流渠道履行相關(guān)訂單，則其可能將面臨賠款。

5.11未在訂單釋放后168小時(shí)內(nèi)配送至 A+ 物流計(jì)劃倉庫的訂單將被收取額外費(fèi)用

若 A+ 物流計(jì)劃訂單未在其釋放給商戶后的168小時(shí)內(nèi)配送至 A+ 物流計(jì)劃倉庫，將按照價(jià)格表對(duì)商戶收取100%的運(yùn)費(fèi)，外加50%原運(yùn)費(fèi)。

如有異議，商戶可通過 WishPost 賬戶中的 EPC 申訴工具對(duì)外加的50%費(fèi)用提出申訴。

5.12必須正確申報(bào) A+ 物流計(jì)劃訂單中的敏感或特殊產(chǎn)品

在將產(chǎn)品配送至 A+ 物流計(jì)劃倉庫前，商戶必須在 WishPost 中正確識(shí)別并申報(bào)敏感或特殊產(chǎn)品。商戶必須將普通產(chǎn)品和敏感/特殊產(chǎn)品分開打包，再將其配送至 A+ 物流計(jì)劃倉庫。

如果商戶未在 WishPost 中申報(bào)敏感或特殊產(chǎn)品類型，但將該類產(chǎn)品配送至了 A+ 物流計(jì)劃倉庫，則商戶將會(huì)被額外收取CN￥1.00/包裹的敏感產(chǎn)品處理費(fèi)。

5.13商戶必須將訂單配送至正確的 A+ 物流計(jì)劃倉庫

商戶必須按照商戶平臺(tái)和 WishPost 上指明的配送地址，將訂單配送至正確的 A+ 物流計(jì)劃倉庫。若訂單配送至錯(cuò)誤的倉庫地址，商戶將被額外收取CN￥5.00/包裹的處理費(fèi)。

5.14帶有“要求支付消費(fèi)者 VAT”標(biāo)記的訂單必須通過 Wish 認(rèn)可的物流服務(wù)商或者 Post 物流渠道來履行

帶有“要求支付消費(fèi)者 VAT”標(biāo)記的訂單必須通過支持以消費(fèi)者的名義繳納增值稅 (VAT) 的 Wish 認(rèn)可的物流服務(wù)商或者 WishPost 物流渠道來履行，且消費(fèi)者仍為記錄在案的進(jìn)口商。

若此類訂單未使用 Wish 認(rèn)可的物流服務(wù)商或 WishPost 物流渠道履行，商戶可能將面臨賠款。

詳細(xì)了解適用于“要求支付消費(fèi)者 ”的訂單的 Wish 認(rèn)可的商名單或 WishPost 物流渠道

5.15履行和妥投零擔(dān)貨運(yùn)訂單 (LTL) 的要求

如果您的大件包裹產(chǎn)品需要使用 LTL（零擔(dān)貨運(yùn)）運(yùn)輸，則需遵循下文所述政策。若未能遵守這些政策，則訂單可能無法獲得付款資格，且商戶可能會(huì)被處以賠款：

• 商戶需在收到 LTL 訂單后的5個(gè)自然日內(nèi)發(fā)貨，且需要在訂單釋放之日起的14日內(nèi)將該 訂單標(biāo)記為已發(fā)貨。如果未能在14日內(nèi)將 LTL 訂單標(biāo)記為已發(fā)貨，則該筆訂單會(huì)被視為訂單履行超時(shí)，系統(tǒng)將自動(dòng)退款。如果店鋪發(fā)生多次訂單履行超時(shí)，商戶可能會(huì)被處以賠款，具體以商戶和 Wish 的約定為準(zhǔn)。

• 商戶必須選擇能確保及時(shí)妥投 LTL 訂單的物流服務(wù)商，Wish 會(huì)協(xié)助告知用戶該商戶提供的妥投服務(wù)類型。

• 商戶必須在用戶購買時(shí)向其說明可提供的妥投服務(wù)等級(jí)。請(qǐng)參考下文，查看妥投服務(wù)等級(jí)及其定義：

• 路邊妥投：物流服務(wù)商會(huì)將包裹運(yùn)送到用戶地址所在的街道路邊。

• 妥投至距離最近的入口內(nèi)：會(huì)將包裹運(yùn)送到最近的地面入口處。

• 妥投至用戶指定的房間：物流服務(wù)商會(huì)將包裹運(yùn)送到用戶指定的房間。

• 白手套妥投：物流服務(wù)商會(huì)將包裹送達(dá)用戶指定的房間，拆開外包裝，并根據(jù)用戶的需求安裝好產(chǎn)品。

• 如果 LTL 訂單未能由物流服務(wù)商確認(rèn)履行，則該訂單將無法獲得付款資格，且商戶可能因此被處以賠款，具體以商戶和 Wish 的約定為準(zhǔn)。商戶可以提供可證明該 LTL 訂單已履行的證據(jù)，對(duì)賠款提出申訴。

• 在商戶將 LTL 訂單標(biāo)記為已發(fā)貨之后的2日內(nèi)，如果訂單未被物流服務(wù)商確認(rèn)履行，則商戶必須向 Wish 提供 LTL 訂單已妥投的證明。商戶提供的證明必須是妥投收據(jù)或顯示訂單已妥投的物流跟蹤鏈接。

5.16Wish 可重新上架用戶未提貨的 Wish Pickup 訂單產(chǎn)品

某些 Wish 履行計(jì)劃*可協(xié)助履行參加了 Wish Local 計(jì)劃 的用戶訂單，包括（但不限于）Wish Pickup 訂單。

若用戶訂購了符合 Wish Pickup 條件的產(chǎn)品，但在 Wish Local 零售商完成訂單簽收后的15天內(nèi)用戶未從該零售商處提貨，則商戶理解并同意由 Wish 在平臺(tái)上重新上架該 Wish Pickup 訂單中的產(chǎn)品。如果符合商戶政策 9.2.2 - 訂單付款資格中規(guī)定的條件，則商戶仍可能有資格獲得該訂單的付款。

如果 Wish 重新上架該產(chǎn)品，則商戶理解并同意，對(duì)于任何重新上架的產(chǎn)品：(a) Wish 將不會(huì)且不能被視為獲得該產(chǎn)品的合法所有權(quán)，(b) 若 Wish 之后售出該產(chǎn)品，商戶除了本應(yīng)收到和已經(jīng)收到的訂單付款外，將不會(huì)再收到該產(chǎn)品的任何款項(xiàng)，并且 (c) Wish 可以全權(quán)自行酌情決定使用該產(chǎn)品之前使用的相同的產(chǎn)品詳情頁、商戶標(biāo)識(shí)和商戶之前使用的任何其他信息。

* 目前以下 Wish 履行計(jì)劃受此政策約束：

• A+ 物流計(jì)劃

* 此金額可按商戶的本地貨幣計(jì)算，且/或受商戶政策11約束。

查看已歸檔的訂單履行政策

5.10Orders flagged as “Advanced Logistics Program Order” must be fulfilled with required WishPost logistics channels

Eligible orders tagged as “Advanced Logistics Program Order” must be fulfilled with one of the following WishPost logistics channels based on whether the order is subject to the Confirmed Delivery Policy (Merchant Policy 5.4):

• A-Super ECONOMY (otype: 5001-1)

• A-Super STANDARD (otype: 5002-1)

If affected orders are not fulfilled with the two required logistics channels, merchants may be subject to penalties.

5.11Orders not delivered to the Advanced Logistics Program warehouse within 168 hours of order released time will incur additional charges

If an order is not delivered to the Advanced Logistics Program warehouse within 168 hours of the time the “Advanced Logistics Program Order” is released to merchants, merchants will be charged 100% of the shipping fees based on pricing schedule, plus an additional 50% of the original shipping fees.

Merchants are allowed to dispute this additional 50% fee via the EPC Dispute Tool within their WishPost account.

5.12Sensitive or special products within the Advanced Logistics Program must be correctly declared

Merchants must correctly identify and declare sensitive or special products in WishPost before shipping them to the Advanced Logistics Program warehouse. Merchants must deliver general and sensitive/special products to the Advanced Logistics Program warehouse in separate packages.

If merchants do not declare sensitive or special product type in WishPost, but deliver such a product to an Advanced Logistics Program warehouse, merchants will be charged an additional CN￥1.00 per package of Sensitive Product HandlingFee.

5.13Merchants must deliver orders to the correct Advanced Logistics Program warehouse

Merchants must deliver orders to the correct Advanced Logistics Program warehouse indicated in shipping address on Merchant Dashboard and WishPost. Sending orders to an incorrect warehouse address will result in an additional charge of CN￥5.00 per package.

5.14Orders flagged as “Pay Customer VAT “PC-VAT” required” must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels

Eligible orders flagged as “Pay Customer VAT “PC-VAT” required” must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels that offer support to pay Value Added Tax (VAT) on behalf of customers, and the customers remain the importers of record.

If affected orders are not fulfilled with an acceptable shipping carrier or WishPost logistics channel, merchants may be subject to penalties.

Learn more about a list of acceptable shipping carriers or WishPost logistics channels for “Pay Customer VAT “PC-VAT” required” orders

5.15Requirements for fulfilling and delivering less-than-truckload orders

If your large parcel products require LTL (less-than-truck-load) transportation using freight shipping, the following policies apply. Failing to abide by these policies may prevent orders from being eligible for payment and may result in the merchant incurring certain penalties:

• Merchants are encouraged to ship an LTL order within 5 calendar days after receipt of such order, and have up to 14 days after such order’s release to mark the LTL order as shipped. An LTL order not marked as shipped within 14 calendar days will be considered a late fulfillment and will be auto-refunded. Repeated late fulfillments may result in certain penalties as communicated by Wish to merchants.

• Merchants must select carriers that ensure the timely delivery of LTL orders, and Wish will assist with communicating to customers the delivery service types offered by the merchants.

• Merchants must provide the delivery service level specified to the customer at the time of purchase. Below are the delivery service levels and their definitions:

• Curbside delivery: carriers will bring the parcel onto the sidewalk at the customer’s address.

• Delivery inside the nearest entrance: carriers will bring the parcel inside the nearest ground level entrance.

• Delivery to the room of choice: carriers will bring the parcel to the room of the customer’s choice.

• Whiteglove delivery: carriers will bring the parcel to the room of the customer’s choice, remove the outer package, and set up the product based on the customer’s needs.

• If an LTL order is not confirmed fulfilled by the carrier tracking, the order may be ineligible for payment, and the merchant may be subject to certain penalties as communicated by Wish to the merchant. Merchants may dispute such penalty by providing evidence that the LTL order was fulfilled.

• Merchants must provide Wish with confirmation of an LTL order’s delivery if an LTL order is not confirmed fulfilled by carrier tracking within 2 days after the merchant marks the LTL order as shipped. Such confirmation of an LTL order’s delivery must be in the form of a delivery receipt or a carrier tracking link that indicates the delivery of the order.

5.16Products of Pickup orders that are not retrieved by customers may be relisted by Wish

Certain Wish fulfillment programs* may facilitate fulfillment for orders made by customers as part of the Wish Local program, including (but not limited to) Wish Pickup orders.

Should a customer place an order subject to Wish Pickup, but fail to retrieve the order from the Wish Local Retailer location within 15 calendar days of the order being checked in by the Wish Local Retailer, the merchant understands and agrees that Wish may relist the corresponding product of the Wish Pickup order on the Wish platform. The merchant may still be eligible for payment for the order if the requirements outlined in Merchant Policy 9.2.2 - Order Payment Eligibility are met.

Should Wish relist the product, the merchant understands and agrees that, for any relisted product: (a) Wish shall not, and in no way be deemed to, take legal title to such product, (b) should Wish then complete a subsequent sale of such product, the merchant will not receive payment beyond any payment that the merchant had been eligible to receive and already received for such order, and (c) Wish may, at its discretion, use the same product listing, merchant identification, and any other information previously used by the merchant for such product.

* The following Wish fulfillment program is currently subject to this policy:

• Advanced Logistics Program

* This amount may be calculated in the merchant’s local currency and/or be subject to Merchant Policy 11.

View archived Fulfillment policies

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。