wish平臺退款政策：對于因訂單未能送達(dá)用戶而產(chǎn)生的退款-ESG跨境

退款政策：對于因訂單未能送達(dá)用戶而產(chǎn)生的退款

7.15對于被退回給發(fā)貨人的產(chǎn)品，商戶需承擔(dān)100%退款責(zé)任

如果妥投失敗并且將產(chǎn)品退回發(fā)貨人，商戶需承擔(dān)100%退款責(zé)任。

商戶可以對此類退款進(jìn)行申訴。

了解產(chǎn)品被退還給發(fā)貨人的原因

7.16對于低評分產(chǎn)品的任何退款，商戶需承擔(dān)100%退款責(zé)任

對于每款平均評分極低的產(chǎn)品，商戶都會收到相應(yīng)的違規(guī)通知。商戶需對此類產(chǎn)品的所有訂單承擔(dān)100%，包括今后和追溯到最后一次付款的所有訂單。

根據(jù)平均評分，產(chǎn)品可能會被 Wish 移除。對于平均評分較低但未被移除的產(chǎn)品，Wish 會定期重新評估。如果產(chǎn)品的評分不再偏低，商戶將無需再根據(jù)本政策承擔(dān)100%退款責(zé)任。

商戶不可對此類退款進(jìn)行申訴。

7.17對于因訂單未能送達(dá)用戶而產(chǎn)生的退款，商戶需承擔(dān)100%退款責(zé)任

如果訂單的物流跟蹤信息顯示為“已妥投”，但用戶未收到貨，則商戶需承擔(dān)100%退款責(zé)任。

商戶可以對此類退款進(jìn)行申訴。

7.18商戶使用非 Wish 認(rèn)可的商配送訂單，將需要承擔(dān)100%

如果使用非 Wish 認(rèn)可的配送訂單，商戶需承擔(dān)100%退款責(zé)任。

商戶不可對此類退款進(jìn)行申訴。

了解 Wish 平臺認(rèn)可的物流服務(wù)商

7.19如果店鋪退款率過高，商戶將無法獲得退款訂單的款項

如果店鋪退款率過高，商戶將對未來所有的退款訂單承擔(dān)100%責(zé)任。當(dāng)?shù)赇佂丝盥实玫礁纳?，不再過高后，商戶將可以按退款政策承擔(dān)正常的退款責(zé)任。

商戶不可對此類退款進(jìn)行申訴。

了解更多有關(guān)商戶兩級高退款率政策的信息

7.20對于在特定國家/地區(qū)被報告為危險或非法的產(chǎn)品，商戶需承擔(dān)相關(guān)訂單的100%退款責(zé)任

某些產(chǎn)品在特定國家/地區(qū)被視為危險或非法產(chǎn)品，如果商戶在這些國家/地區(qū)上架此類產(chǎn)品，對于來自這些特定國家/地區(qū)的所有訂單，商戶需承擔(dān)100%退款責(zé)任。

鑒于此類政策違規(guī)行為的性質(zhì)，商戶將無法對此類退款進(jìn)行申訴。

了解危險性產(chǎn)品退款政策的更多詳情

查看已歸檔的退款政策政策

7.15Merchant is responsible for 100% of any refund for items that are returned to sender

If delivery fails and the carrier returns the item to the sender, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Learn about why items are returned to the sender

7.16Merchant is responsible for 100% of any refund for products with low ratings

Merchants will receive an infraction for each product with an extremely low rating average. The merchant is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.

Depending on the average rating, products may be removed from Wish. Products that have a low average rating and are not removed from Wish are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

7.17Merchant is responsible for 100% of any refund for orders not delivered to the customer

If an order’s tracking information marks the order as “delivered”, but the customer did not receive the order, the merchant is responsible for 100% of the cost of refunds.

Merchants are allowed to dispute these refunds.

7.18Merchant is responsible for 100% of any refund for orders shipped with unaccepted carriers

If an order is shipped with an unaccepted carrier, the merchant is responsible for 100% of the cost of refunds.

Merchants are not allowed to dispute these refunds.

Learn which carriers are accepted on the Wish platform

7.19Merchant is ineligible to receive payments from refunded orders if the store has a high refund rate

If a merchant's store has a high refund rate, the merchant is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the merchant will be responsible for refunds as per standards.

Merchants are not allowed to dispute these refunds.

Learn more about Merchant Two-Tier High Refund Policy

7.20Merchant is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries

If a merchant lists products that are considered to be dangerous or illegal in a country in which the products are sold, the merchant is responsible for 100% of the cost of refunds for all orders from these specific countries.

Due to the nature of these policy violations, merchants may not dispute these refunds.

Learn more about Dangerous Product Refund Policy

View archived Refund Policy policies

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。