wish對(duì)于退款率極高的產(chǎn)品，商戶需承擔(dān)多少責(zé)任？-ESG跨境

Wish對(duì)于退款率極高的產(chǎn)品，商戶需承擔(dān)多少責(zé)任？

7.8對(duì)于送達(dá)時(shí)產(chǎn)品已損壞的訂單，商戶需承擔(dān)100%退款責(zé)任

如果由于產(chǎn)品送達(dá)時(shí)已損壞而產(chǎn)生退款，商戶需承擔(dān)100%退款責(zé)任。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.9對(duì)于因產(chǎn)品與產(chǎn)品詳情頁(yè)不符而產(chǎn)生的退款，商戶需承擔(dān)100%退款責(zé)任

若因用戶收到的產(chǎn)品與產(chǎn)品詳情頁(yè)不符而產(chǎn)生退款，商戶需承擔(dān)100%退款責(zé)任。

注意：產(chǎn)品圖片應(yīng)準(zhǔn)確展現(xiàn)所售產(chǎn)品。產(chǎn)品圖片和的不一致會(huì)導(dǎo)致訂單因“產(chǎn)品與產(chǎn)品詳情頁(yè)不符”而被退款。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.10如果賬戶被暫停，店鋪需承擔(dān)100%退款責(zé)任

如果在商戶賬戶暫停期間發(fā)生退款，商戶需承擔(dān)100%退款責(zé)任。

商戶不可對(duì)此類退款進(jìn)行申訴。

7.11對(duì)于退款率極高的產(chǎn)品，商戶需承擔(dān)100%

對(duì)于每款退款率極高的產(chǎn)品，商戶都會(huì)收到相應(yīng)的違規(guī)通知。商戶需對(duì)此類產(chǎn)品的所有訂單承擔(dān)100%退款責(zé)任，包括今后和追溯到最后一次付款的所有訂單。退款率是指某個(gè)時(shí)段內(nèi)退款訂單數(shù)與總訂單總數(shù)之比。退款率低于5%是可接受的。

根據(jù)退款率的高低，產(chǎn)品可能會(huì)被 Wish 移除。未被 Wish 移除的高退款率產(chǎn)品將會(huì)被定期重新評(píng)估。若該產(chǎn)品保持較低的退款率，商戶將無需再根據(jù)本政策承擔(dān)100%退款責(zé)任。

商戶不可對(duì)此類退款進(jìn)行申訴。

了解產(chǎn)品兩級(jí)高退款率政策的更多詳情

7.12對(duì)于被判定為仿品的產(chǎn)品，商戶需承擔(dān)100%退款責(zé)任

平臺(tái)禁止銷售仿品。侵犯知識(shí)產(chǎn)權(quán)的產(chǎn)品將被移除，且商戶需承擔(dān)相應(yīng)產(chǎn)品的100%退款責(zé)任。

商戶可以在商戶平臺(tái)的相應(yīng)違規(guī)頁(yè)面對(duì)此類退款進(jìn)行申訴。

7.13對(duì)于送錯(cuò)地址的產(chǎn)品，商戶需承擔(dān)100%

如果因產(chǎn)品配送至錯(cuò)誤地址而產(chǎn)生退款，商戶需承擔(dān)100%退款責(zé)任。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.14對(duì)于任何配送不完整的訂單，商戶需承擔(dān)100%

如果因訂單配送不完整而產(chǎn)生退款，商戶需承擔(dān)100%退款責(zé)任。配送不完整訂單是指商戶配送的產(chǎn)品數(shù)量不準(zhǔn)確或者沒有配送產(chǎn)品的所有部件。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.8Merchant is responsible for 100% of any refund for items arriving damaged

If a refund occurs because the item arrived damaged, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.9Merchant is responsible for 100% of any refund for items not matching the listings

If a refund occurs because the item received does not match the product listing being sold, the merchant is responsible for 100% of the cost of the refund.

Note: Product images should accurately depict the product being sold. Contradictions between the product image and product description could result in refunds for items not matching the listings.

Merchants are allowed to dispute these refunds.

7.10If an account is suspended, the store is responsible for 100% of any refund

If a refund occurs while the merchant account is suspended, the merchant is responsible for 100% of the cost of the refund.

Merchants are not allowed to dispute these refunds.

7.11Merchant is responsible for 100% of any refund for products with an extremely high refund ratio

Merchants will receive an infraction for each product with an extremely high refund ratio. The merchant is responsible for 100% of the cost of refund for all orders for the product going forward and retroactively up to the last payment. Refund ratio is the number of orders refunded over the total number of orders received during a time period. A refund ratio of less than 5% is acceptable.

Depending on the refund ratio, products may be removed from Wish. Products that have a high refund ratio and are not removed from Wish are re-evaluated periodically. If the product is found to have a low refund ratio, the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

Learn about the Product Two-Tier High Refund Ratio Policy

7.12Merchant is responsible for 100% of any refund for products that are marked as counterfeit

Selling counterfeit products is prohibited on Wish. Products that infringe on intellectual property are removed and merchants are responsible for 100% of the cost of refunds for the products.

Merchants are allowed to dispute these refunds on the corresponding infractions page in Merchant Dashboard.

7.13Merchant is responsible for 100% of any refund for items that are sent to the wrong address

If a refund occurs because the item was sent to the wrong address, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.14Merchant is responsible for 100% of any refund for items that are shipped incompletely

If a refund occurs because the order shipped was incomplete, the merchant is responsible for 100% of the cost of the refund. An incomplete order is an order where the merchant did not ship the correct quantity of items or did not ship all parts of an item.

Merchants are allowed to dispute these refunds.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。