亞馬遜賬號申訴方法有哪些？亞馬遜申訴模板推薦！-ESG跨境

當(dāng)亞馬遜賬號暫停銷售權(quán)限，資金凍結(jié)，一般來說有3種方式應(yīng)對：申訴，仲裁和訴訟。每一種方式應(yīng)對的問題是不同的，所花費(fèi)的時間和金錢也是千差萬別。

申 訴：是亞馬遜賣家面臨賬號問題的首選，申訴的優(yōu)勢就是快、便宜。理論上來說，亞馬遜各種被封的賬號都可以嘗試通過申訴的方式來解決。但是現(xiàn)實(shí)并非如此。有些申訴了N多次，以及那種出現(xiàn)“你的賬號已經(jīng)被永久停用”就要選擇其他方式。

仲 裁：當(dāng)雙方因爭議不能達(dá)成一致，自愿找一個公認(rèn)的第三方來裁決。在美國，這個第三方一般就是指美國仲裁協(xié)會3A (America Arbitration Association)。亞馬遜對賣家的態(tài)度是嚴(yán)苛而強(qiáng)硬，可以無理由進(jìn)行封店，而仲裁，就是拒絕不合理懲罰的一種有效途徑。

亞馬遜仲裁的基礎(chǔ)費(fèi)用主要包括仲裁受理費(fèi)和仲裁員費(fèi)用，大概就是個一千多美金。因?yàn)橹俨每梢赃x擇電話或者網(wǎng)絡(luò)形式。仲裁不一定需要請專業(yè)律師，但是律師更加熟悉仲裁流程，我們可以委托律師幫忙整理準(zhǔn)備仲裁所需材料，在陳訴環(huán)節(jié)有律師參與勝算也會更高。仲裁的劣勢就是成功率低。即使仲裁失敗勝訴方的費(fèi)用也不需要賣家再承擔(dān)。

訴 訟：訴訟其實(shí)就是走法律途徑了，雙方需要依靠法院判決來解決爭議。但是，亞馬遜賣家面臨的法律訴訟往往沒有這么復(fù)雜，多數(shù)情況依靠庭外和解就能成功解決問題。庭外和解是一個協(xié)商博弈的過程，是否能達(dá)成和解？和解的賠償標(biāo)準(zhǔn)是什么？都和賣家的利益息息相關(guān)。建議還是委托給專業(yè)的律所，讓他們?nèi)ズ蜋?quán)利方溝通協(xié)商，雖然需要付律所服務(wù)費(fèi)，但是效果肯定要好于自己去聯(lián)系。

亞馬遜申訴模板有哪些？

1.關(guān)聯(lián)申訴的模板

Hello sellerperformance team：

Thank you foryour time to read my email;

I am a newseller of Amazon. I recently started selling on Amazon.

On March 5th,2019, we registered our Amazon account Europe.

Beforeregistering, I studied carefully Amazon’s rules and opened our store in strictaccordance with Amazon’s rules. I am running my Amazon account for the firsttime and follow all the rules of Amazon.

For this Ibought a new network cable, new computer, and phone number card and a newphone.

On March 5th,2019, we registered the account, 2days later, a email from your part said thatWelcome to the Selling on Amazon programme.

You can nowreach millions of customers across Europe through your Seller Central account.Your registration provides you access to each of Amazon’s five Europeanmarketplaces – UK, Germany, France, Italy and Spain.

This make us soexcited, and then, We registered Payoneer payment account for receiving thepayment and get the Account certificate letter.

Today, when wewant to add payment method, we can’t sign in our account. Always show passworderror, We have modified it a few times and still can’t solve the problem.

This is ourfirst time to sign up for the Amazon Europe site. We asked our Amazon accountManager why our account was closed. He told us that our account is associatedwith another account amazon. This issue is very shocking to us. Our companyapplied for the first time to register for the Amazon Europe site. We totallycan’t understand why it was judged to be associated with another account.

We checked allof our data of Company and equipment, they are all new. we are very strict withAmazon’s rules. We certainly understand that we can only operate one Amazonaccount, and we also register for the first time, and only one account.

Because I haveto go on business trips regularly,

Amazon has 24hours to reply to the information of client, so I purchased an Aliyun Remoteserver IP (ECS), Today, I went to ask their customer service. They said thattheir IP address will be recycled. We can’t confirm whether it is just becauseour address was previously registered Amazon account by someone else, but thisis out of our control, cause we can’t check the IP that how it use before, canyou understand?

Before buying(ECS) IP, we can’t check what this IP used to do. We are very sorry for this,we will not use this ip operation account in the future. We will re-purchase anew network cable to log in to our account to avoid your concerns.

But now myaccount is blocked because of this account associate with other accounts, I canprovide information related to the account to prove our innocence, I hope youcan reinstate my account

I look forwardto your reply, thank you deeply!ply!

2.售賣假冒商品移除銷售權(quán)限

Dear Amazon seller support,

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.

Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.

We had removed the listings and promise we won’t sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.

Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

Jason From XXX Company

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