亞馬遜道歉信怎么寫？-ESG跨境

以下是一些報歉信的案例，愿望能夠對您的工作有所贊助。

案例一：為破壞或有缺點的產品報歉

Dear XX,

Thank you for contacting us about the defective products.

感激您跟我們溝通關于瑕疵產品的事。

We are truly sorry that the items you received did not function as promised.

對于您收到這樣的產品我們覺得非常負疚。

We understand your anger and disappointment, and seriously apologize for any inconvenience it may have brought to you.

我們完整能懂得您的惱怒和絕望，并對由此給您造成的不便再次負疚。

Before we ship any products, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our clients, and we regret that the products you received slipped past our quality measures.

任何一款產品運輸前，我們都會進行多項質量檢討。因為我們想要的只是給客戶更好的產品，然而仍然有少量質量不過關的產品被寄過去，我們深感遺憾。

We have gone ahead and shipped you some new XX, which should arrive at your specified address in XX business days. When you receive it, please return the defective items for routine check-up, so we know how it happened to avoid such problems in the coming orders.

目前我們已經(jīng)給您寄去一批新的產品，應當會在XX個工作日達到您制訂的地點。當您收到貨物的時候，煩請將瑕疵商品寄回，以便我們再次檢討。這樣我們就能找出原因，并在接下來的生產中避免再次產生相似情況。

We understand that sales is a time-sensitive matter, and will be offering you a $1.2 off in your next purchase in hopes of compensating for the inconvenience.

我們知道對于出售而言時光很主要，因此為了補償您，我們愿意在您下次購置時給與1.2美元的折扣。

Thank you again for bringing this issue to our attention—please feel free to contact with any further concerns.

再次感激您告訴我們這個問題——有事請隨時與我接洽。

Sincerely,

XX

Tips

(1)說明為什么缺點/破壞產生。

(2)自動為客戶供給必要的替代品。

(3)如果須要，為客戶供給折扣。

(4)表明將采用辦法，以確保相似情形不會再現(xiàn)。

(5)向客戶表現(xiàn)愿意供給協(xié)助。

案例二：為交貨期延遲報歉

Dear XX,

We are so sorry to let you know that the XX you purchased from us may not be able to be delivered on time.

我們很負疚地告訴您，您在我公司購置的XX產品，可能無法按時交貨了。

The demand for these particular & popular items has exceeded our expectation, and our stock is depleted. However, the new batch of these items will be ready ×××(日期), on which we have confirmed with our production department for your shipment.

這批特殊受歡迎的產品需求量已經(jīng)遠遠超越我們的預期，目前我們的庫存已經(jīng)耗盡。但是，最新一批產品將在××(日期)預備好，我們已經(jīng)和生產部門肯定了您的出貨。

We understand that as a professional client, after you make a purchase, you definitely expect to receive your products in a timely manner. We know that we have let you down, and for which, we wanna express our serious & sincere apology to you.

我們知道作為一個專業(yè)的客戶，在您下單之后當然愿望能夠準時收到產品。很負疚我們讓您絕望了，為此，我們想要向您表達真摯的歉意。

Please advise us on whether you would like to cancel your order or have us ship the goods once they become available.

煩請告訴我們您的想法，是撤消訂單還是等訂單到了我們給您發(fā)貨。

You will be kept updated for production and shipment. Again, we apologize for all the inconvenience caused by this. Come to us if you need any further help.

我們會向您及時報備最新的生產和出貨信息。對您造成的不便，再次說聲負疚。如果您有任何須要請接洽我們。

Sincerely,

XX

Tips

(1)說明為什么裝運推遲。

(2)讓客戶知道你會盡快為他們預備貨物。

(3)表現(xiàn)對此造成的不便你很在乎。

(4)表明會讓客戶知道生產和裝運的情形。

案例三：為產品召回報歉

Dear XX,

At ABC Co.Ltd, our mission is to provide our clients with top quality products and best services. And I regret to say that our most recent series of XX fell short on that promise.

我們ABC有限公司的使命就是給客戶供給更優(yōu)質的產品和服務。我們對于此次涌現(xiàn)的XX系列產品沒有到達這個請求很負疚。

Unfortunately, this series has been found defective due to the machine problems, though we test our products extensively before making them available to the public.

盡管我們已經(jīng)在出貨前進行產品檢測，但真的很負疚由于機器問題，這個系列的產品被發(fā)明有部分瑕疵。

However, we are glad to have a open and positive communication with you to ensure that your business can be less affected by this problem.

但請放心，我們愿意開誠布公地跟您溝通，以確保您的業(yè)務不會受到這個問題的影響。

Meanwhile, you can return all the defective products to us free of charge to the following address for maintanance or replacement:

與此同時，您可以將有瑕疵的商品退回到以下地址(費用我們出)，我們會給您改換及格的產品：

ABC Co. Ltd

Address: XX

We do feel sorry for our valued clients who are affected by them. We will continue to develop the products to make our clients be more satisfied, and to strengthen the detection process.

我們對受此影響的主要客戶表現(xiàn)深切的歉意。此后，我們將持續(xù)進步我們的產品德量并且增強檢測流程，讓客戶更加滿意。

Sincerely,

XX

Tips

(1)說明問題涌現(xiàn)原因。

(2)積極解決問題。

(3)讓你的客戶覺得被看重。

(4)詳細解釋召回情形。

(5)給出具體操作解釋。

案例四：為糟糕的服務態(tài)度

Dear ***,

On behalf of ABC Co.,ltd., I wanna extend my sincerest apologies for the bad experience you had with our stuff, Jack.

我代表ABC有限公司，我想對杰克的糟糕閱歷表現(xiàn)我最真摯的歉意。

We understand your frustration at having not been properly served in communication with him, and your even greater frustration at having been kept waiting long.

我們懂得您在與他溝通時沒有得到專業(yè)的服務，以及您長時光期待他的回復后覺得更加沮喪。

At ABC Co.,ltd., we give our full energy to ensure that our clients’ are 100% satisfied. I know that we have let you down, for which we are very sorry.

在ABC有限公司，我們請求所有的員工要以專業(yè)的態(tài)度，確?？蛻?00%滿意。 我知道我們已經(jīng)讓你絕望了，我們非常負疚。

We do our best to train each of our stuff on how to better serve our clients, including how to escalate problems that they are unable to assist with. Your needs were not satisfied properly, and we'll take steps to ensure that this situation won't be repeated in the days to come.

我們會盡更大盡力培訓我們員工如何更好地為客戶服務，晉升他們的專業(yè)才能， 您的需求得不到滿足，我們將采用辦法確保在未來的日子里不再反復這種情形。

We wanna thank you for bringing this problem to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of it.

我們想感激您提出這個問題。 我們一直在尋找改良服務的辦法，您的反饋看法是其中不可或缺的一部分。

If you need any help, tell us directly, and we'll be very happy to assist you.

如果您須要任何贊助，請直接告知我們，我們將非常樂意為您供給贊助。

Sincerely,

***

Tips

(1)向客戶表現(xiàn)真摯的報歉

(2)具體解釋產生了什么

(3)照料客戶的感受

(4)表明公司將采用辦法，以確保相似情形不會再現(xiàn)

(5)向客戶表現(xiàn)，如有問題，我們愿意供給協(xié)助

勝利的報歉可以將消極的體驗變成積極的體驗。但如果你堅持緘默，置之不理，那么客戶就會隨意甩給你一個1星差評，直接影響店鋪銷量。

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