跨境電商退換貨客服英語(yǔ)回答模板-ESG跨境

(1) 關(guān)于退貨

示例：當(dāng)買(mǎi)家收到東西不滿意并提出退貨時(shí)

問(wèn)題 ：

Hello , seller , I don’t like the goods you send to me, can I return?

答復(fù)：

Yes , we accept return or exchange. Please send your item back to:

××，××××，20000 1, Shanghai , China

We will refund (excluding the postage) you via PayPal once I receive your parcel.

(2) 關(guān)于換貨

示例 ：當(dāng)買(mǎi)家請(qǐng)求換貨時(shí)，如果你接收換貨

問(wèn)題 ：

Hello , seller , I don’t like the goods you send to me, can I barter?

答復(fù)：

Sure , you can send it back for exchange. Please send your item back to:

××，××××，200001, Shanghai , China

We will send you a new one after receiving you parcel. Please be awarethat you must bear the cost of return shipping and re-send shipping.

Thanks for your understanding and any other questions feel free to let me know.

(3)、客戶投訴產(chǎn)品德量有問(wèn)題

示例 ：當(dāng)買(mǎi)家收到貨，發(fā)覺(jué)質(zhì)量有問(wèn)題

問(wèn)題 ：

Hello , seller , I have received the goods you send to me, but I found that it is with a bad quality,

答復(fù) ：

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure ever

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。