向Shopee提出爭議后，您將需要根據(jù)爭議聲明的性質(zhì)提供證明文件：

未收款索償

當(dāng)買方聲稱他/她尚未收到產(chǎn)品并且提出了未收貨索賠時，付款將由Shopee Guarantee保留。 

如果賣方拒絕了未收貨的索賠并提出爭議，Shopee將繼續(xù)從賣方處收集以下證明文件：

1. 正式運輸證明 

交貨收據(jù)和跟蹤號（如果有）。

1. 包裹包裝的照片/信息

包括送貨公司的信息，跟蹤號，買賣雙方的姓名，聯(lián)系電話，送貨地址和郵票。

如果提供了有效的運輸證明，則由于未收到買家的退貨/退款請求將被拒絕。

正?；貓?/strong>

如果買方收到錯誤，有缺陷或損壞的產(chǎn)品，則可以要求退貨或退款。如果賣方不同意退貨/退款要求，則會引發(fā)爭議。

在買賣雙方同意退貨請求后，也可以提出爭議，但是：

1. 賣方未收到退回的產(chǎn)品。然后，買方將需要提供有效的運輸證明才能退款。

2. 賣方不同意退貨的條件。 

Supporting documents for the dispute process

Once you've raised a dispute to Shopee, you will need supporting documents based on the nature of the dispute claim:

Non-receipt Claim

When a buyer claims that he/she has yet to receive the product(s) and a non-receipt claim is raised, the payment will be held by Shopee Guarantee. 

If the seller rejects the non-receipt claim and raises a dispute, Shopee will proceed to gather these supporting documents from the seller:

1. Formal shipping proof 

Delivery receipt and tracking number, if any.

1. Photo/information of parcel package

Including information of delivery company, tracking number, seller's and buyer's name, contact number, shipping address and postal stamp.

If a valid shipping proof is provided, buyer's return/refund request due to non-receipt will be denied.

Normal Returns

Buyer can request for a return or refund if he/she received a wrong, defective or damaged product. A dispute can be raised if the seller does not agree with the return/refund request.

A dispute can also be raised after the buyer and seller have agreed on a return request but:

1. The seller does not receive the returned product. The buyer will then need to provide a valid shipping proof to get a refund.

2. The seller disagrees with the condition of the returned product. 

爭議處理的證明文件

向Shopee提出爭議後，您將需要根據(jù)爭議聲明的性質(zhì)提供證明文件：

未收款索賠

當(dāng)買方聲稱他/她尚未收到產(chǎn)品並且提出了未收貨索賠時，付款將由Shopee Guarantee保留。 

如果賣方拒絕了未收貨的索賠並提出爭議，Shopee將繼續(xù)從賣方處收集以下證明文件：

1. 正式運輸證明 

交貨收據(jù)和跟蹤號（如果有）。

1. 包裹包裝的照片/信息

包括送貨公司的信息，跟蹤號，買賣雙方的姓名，聯(lián)繫電話，送貨地址和郵戳。

如果提供了有效的運輸證明，則由於未收到而導(dǎo)致的買方退貨/退款請求將被拒絕。

正常回報

如果買方收到錯誤，有缺陷或損壞的產(chǎn)品，則可以要求退貨或退款。如果賣方不同意退貨/退款要求，則會引發(fā)爭議。

在買賣雙方同意退貨請求後，也可以提出爭議，但是：

1. 賣方未收到退回的產(chǎn)品。然後，買方將需要提供有效的運輸證明才能退款。

2. 賣方不同意退貨的條件。