從賣(mài)方中心刪除買(mǎi)方的手機(jī)聯(lián)系方式

從10月19日起，我們將從賣(mài)家中心和航空賬單中刪除買(mǎi)家的手機(jī)聯(lián)系方式。我們已采取此措施來(lái)保護(hù)買(mǎi)方的隱私，因此僅在必要的情況下才公開(kāi)其私人信息。即。訂單履行的目的。 

由于信息濫用，買(mǎi)家隱私問(wèn)題一直是買(mǎi)家提出的關(guān)鍵問(wèn)題。因此，我們采取了積極措施，以改善平臺(tái)上的買(mǎi)家體驗(yàn)。

我們強(qiáng)烈建議賣(mài)家通過(guò)Shopee App直接與我們的買(mǎi)家溝通，以幫助我們?cè)诎l(fā)生任何訂單糾紛時(shí)為您提供保護(hù)。 

如果買(mǎi)家在訂單注釋中沒(méi)有指出他們喜歡的正確商品變化，我該如何聯(lián)系買(mǎi)家？

列出產(chǎn)品時(shí)，您應(yīng)始終使用我們的Shopee列表變體功能來(lái)指示所售產(chǎn)品的不同變體。這將減少買(mǎi)方輸入所需的正確變體所需的時(shí)間和精力，并消除任何可能的情況，如果情況不實(shí)，這些情況可能要求賣(mài)方與買(mǎi)方聯(lián)系。

如果出現(xiàn)缺貨問(wèn)題，我們?nèi)绾温?lián)系買(mǎi)家？

賣(mài)方應(yīng)始終確保上的存貨數(shù)量準(zhǔn)確，以防止缺貨的商品超賣(mài)。如果商品超賣(mài)，應(yīng)通過(guò)Shopee聊天與買(mǎi)家聯(lián)系。這是為了確保完全遵守我們的Shopee履行政策，即在賣(mài)方無(wú)法履行訂單的情況下，賣(mài)方不應(yīng)要求買(mǎi)方。 

物流公司在運(yùn)送過(guò)程中還能聯(lián)系買(mǎi)家嗎？ 

物流公司仍然可以訪(fǎng)問(wèn)買(mǎi)方的聯(lián)系信息，因?yàn)檫@是他們能夠成功交付物品所必需的。 

Removal of Buyers’ mobile phone contact details from Seller Center

With effect from 19 October, we will be removing the mobile phone contact details of our buyers from the Seller Center and Airway bills. We have undertaken this measure to safeguard buyer privacy, and will therefore only be disclosing their prie information under necessary circumstances. ie. order fulfillment purposes. 

Buyer privacy concerns have always been a key issue raised by our buyers due to information misuse.. Therefore, we have taken proactive measures in order to improve the buyer experience onboard our platform.

We highly encourage sellers to communicate with our buyers directly via the App, to help us protect you in case of any order disputes. 

How can I contact buyers in case buyers don’t indicate the correct item variation they prefer in the order comments?

When listing products, you should always use our Shopee listing variation feature to indicate the different variations of the product sold. This will reduce the time and effort required for buyers to input the correct variation required, and eliminate any potential scenarios which would require sellers to contact buyers in the event of misinformation.

How do we contact buyers in the event of stock out issues?

Sellers should always ensure that the stock count on Shopee is accurate to prevent overselling of items that are out of stock. In the event that the items are oversold, buyers should be contacted via Shopee chat. This is to ensure full compliance of our policy whereby sellers should not request for buyers to cancel orders in the event that they are unable to fulfil them. 

Will the logistics company still be able to contact buyers during delivery? 

Logistics companies will still have access to buyer’s contact information as this is required for them to be able to successfully deliver the items. 

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。