從賣方中心刪除買方的手機聯(lián)系方式

從10月19日起，我們將從賣家中心和航空賬單中刪除買家的手機聯(lián)系方式。我們已采取此措施來保護買方的隱私，因此僅在必要的情況下才公開其私人信息。即。訂單履行的目的。 

由于信息濫用，買家隱私問題一直是買家提出的關鍵問題。因此，我們采取了積極措施，以改善平臺上的買家體驗。

我們強烈建議賣家通過Shopee App直接與我們的買家溝通，以幫助我們在發(fā)生任何訂單糾紛時為您提供保護。 

如果買家在訂單注釋中沒有指出他們喜歡的正確商品變化，我該如何聯(lián)系買家？

列出產(chǎn)品時，您應始終使用我們的Shopee列表變體功能來指示所售產(chǎn)品的不同變體。這將減少買方輸入所需的正確變體所需的時間和精力，并消除任何可能的情況，如果情況不實，這些情況可能要求賣方與買方聯(lián)系。

如果出現(xiàn)缺貨問題，我們?nèi)绾温?lián)系買家？

賣方應始終確保上的存貨數(shù)量準確，以防止缺貨的商品超賣。如果商品超賣，應通過Shopee聊天與買家聯(lián)系。這是為了確保完全遵守我們的Shopee履行政策，即在賣方無法履行訂單的情況下，賣方不應要求買方。 

物流公司在運送過程中還能聯(lián)系買家嗎？ 

物流公司仍然可以訪問買方的聯(lián)系信息，因為這是他們能夠成功交付物品所必需的。 

Removal of Buyers’ mobile phone contact details from Seller Center

With effect from 19 October, we will be removing the mobile phone contact details of our buyers from the Seller Center and Airway bills. We have undertaken this measure to safeguard buyer privacy, and will therefore only be disclosing their prie information under necessary circumstances. ie. order fulfillment purposes. 

Buyer privacy concerns have always been a key issue raised by our buyers due to information misuse.. Therefore, we have taken proactive measures in order to improve the buyer experience onboard our platform.

We highly encourage sellers to communicate with our buyers directly via the App, to help us protect you in case of any order disputes. 

How can I contact buyers in case buyers don’t indicate the correct item variation they prefer in the order comments?

When listing products, you should always use our Shopee listing variation feature to indicate the different variations of the product sold. This will reduce the time and effort required for buyers to input the correct variation required, and eliminate any potential scenarios which would require sellers to contact buyers in the event of misinformation.

How do we contact buyers in the event of stock out issues?

Sellers should always ensure that the stock count on Shopee is accurate to prevent overselling of items that are out of stock. In the event that the items are oversold, buyers should be contacted via Shopee chat. This is to ensure full compliance of our policy whereby sellers should not request for buyers to cancel orders in the event that they are unable to fulfil them. 

Will the logistics company still be able to contact buyers during delivery? 

Logistics companies will still have access to buyer’s contact information as this is required for them to be able to successfully deliver the items. 

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內(nèi)容、版權或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。