亞馬遜德國站shuadan店鋪被關(guān)，如何申訴求支招？-ESG跨境

一兩個月前德國站刷了單，周六店鋪就被關(guān)了，收到績效通知后馬上填了緊急聯(lián)系電話，到現(xiàn)在沒有收到任何的電話。求有相關(guān)申訴經(jīng)驗(yàn)的大佬給一些意見，非常感謝!

這里亞馬遜已經(jīng)告訴你怎么做了啊。

按照這里一條一條解釋清楚，然后寫一個POA就行了

總體來說就是從實(shí)招來，一一列舉你干過的刷單的違規(guī)行為的細(xì)節(jié)，然后列舉出刷單的訂單號

然后說明自己要做些什么來避免以后這種事情再次發(fā)生

當(dāng)然根據(jù)刷單的具體情況【刷了多少單留了多少評價(jià)】也可以做沒有刷單的解釋

比如說解釋清楚該產(chǎn)品的流量來源和銷量增長原因，但是這種做法也有比較大風(fēng)險(xiǎn)。

POA的話主要根據(jù)和問題的相關(guān)程度來先后順序?qū)懀?/p>

1.對亞馬遜規(guī)則的熟悉。(列幾條關(guān)于操縱評論，或者排名等的禁止賣家活動的

相關(guān)規(guī)定)對此規(guī)則進(jìn)行解釋。并且承諾自己永遠(yuǎn)不再犯錯。

2.針對出現(xiàn)的問題做了怎么樣的處理，問題責(zé)任如何落實(shí)的

3.了解操縱評論和銷量帶來的問題，以及認(rèn)識到要解決這個問題最根本上還是要認(rèn)認(rèn)真真做好的產(chǎn)品。

最后總結(jié)，經(jīng)歷過這次錯誤，我們重新規(guī)劃了自己對賬號的調(diào)整。(小一段的銷

售計(jì)劃，包括產(chǎn)品，預(yù)估銷售額，)

附申訴模板

Dear Amazon Seller Support Team:

We used a third-party product promotion club to give away our product and asked for honest reviews afterward.

We obviously violated Amazon's terms of service. Selling on Amazon is a privilege, not a right, and if we get permanently banned from Amazon that is 100% our fault. It's our job to play by the rules and focus on creating an amazing customer experience.

The issue was we are a new company and didn't have enough reviews, so we gave free products in order to get this started. This was stupid because we've gotten a bunch of genuine, amazing reviews from users that paid full price. We have a great product, but we tried to add on a bunch of unnecessary, disingenuous ones. This was stupid. Just focusing on amazing customer experience is a much better idea. Going forward, this will be the only thing we focus on.

We have not used a 3rd party product giveaway club since the first email you sent us, but because of the error of the third party products promotion club , they did not stop it as soon as possible which result in the bad consequence. we are willing to delete all of the reviews which we got from the wrong way. Those reviews are on attachment.

Here is the buyer information which we used to manipulate reviews (those buyer accounts belong to the 3rd party, so we can’t get their real email account) :

寫你刷的哪些單子

Our Plan of action:

寫上規(guī)劃，如

12. We will fully study the amazon review policy, and we are really sorry previously we do not study it thoroughly, in the future, we promise we will obey the review policy, if we send free promotion code to customer, we will clearly state that we are welcome both positive and negative feedback, and let our customer disclose the fact.

13. We will not allow our staff to manipulate reviews.

14. We will not do the sales on another online website, we will only do sales LD or BD on Amazon to get more opportunities for reviews.

In the future, we promise we will obey the review policy and study the policy regularly, prohibited our staffs to ask our customer change reviews and send promotion code outside of amazon.

We know it is not allowed post prohibited reviews, so we will never do that.

If we want to increase our reviews, we will do much better quality goods and improve our service. By obeying the rule of Amazon, we do our selling honestly.

We promise to prepare enough stocks for the selling and use FBA to send all of our orders in the future. We firmly believe that we will not only provide high-quality products but also the best customer service. I Wish you will consider my appeal as it would really mean everything to me to continue selling again with Amazon, I really wish to offer quality products to the customers through FBA.

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