郵件回復(fù)注意事項(xiàng)And節(jié)日營(yíng)銷(xiāo)技巧-ESG跨境

郵件回復(fù)注意事項(xiàng)And節(jié)日營(yíng)銷(xiāo)技巧

小喇叭：上篇娜姐分享文章：火眼金睛——查找差評(píng)訂單

娜姐每天的操作日志及心得在這里分享給大家，還沒(méi)關(guān)注的趕緊來(lái)噢

進(jìn)入正題

“郵件回復(fù)”是我們每個(gè)運(yùn)營(yíng)人必備的最基礎(chǔ)的運(yùn)營(yíng)能力，但是郵件回復(fù)中需要注意哪些小細(xì)節(jié)呢特別是節(jié)假日的時(shí)候，需要回復(fù)的郵件更多，我們一起來(lái)看看叭~~這些不可忽視的小細(xì)節(jié)。

下篇分享：娜姐實(shí)戰(zhàn)：選品分析市場(chǎng)

下篇開(kāi)始，娜姐將根據(jù)自己運(yùn)營(yíng)的產(chǎn)品和大家進(jìn)行分享，每天都做了什么，如何運(yùn)營(yíng)等，我們不見(jiàn)不散噢~~

1.郵件回復(fù)注意事項(xiàng)

a.郵件不是私人的

買(mǎi)賣(mài)雙方并不能看到對(duì)方真實(shí)的郵箱，這是防止雙方線下交易或者談判。而且買(mǎi)賣(mài)雙方也不能發(fā)真實(shí)郵箱地址給對(duì)方，買(mǎi)家發(fā)過(guò)來(lái)的一般會(huì)被屏蔽掉，賣(mài)家發(fā)出去有可能得到政策違規(guī)警告。 which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with http://amazon.com seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

h.客戶(hù)詢(xún)問(wèn)貨物的tracking number或者有沒(méi)有發(fā)貨，給客戶(hù)的回信郵件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 39 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

I.買(mǎi)家以不想要為由要求退貨，賣(mài)家接受退款請(qǐng)求，給買(mǎi)家回信的郵件模板

Dear :

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

j.買(mǎi)家已經(jīng)下單，貨已經(jīng)發(fā)出去了，但在網(wǎng)上沒(méi)有查到物流信息，買(mǎi)家發(fā)郵件來(lái)查詢(xún)這件貨的情況，回復(fù)買(mǎi)家的郵件模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days  We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

k.買(mǎi)家沒(méi)有收到貨，發(fā)郵件詢(xún)問(wèn)情況，回復(fù)郵件的模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

International shipping information may not update so prompt, usually it takes around 75 days for shipping. Could you please keep your patience and wait for a few more days We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

3.節(jié)日郵件營(yíng)銷(xiāo)技巧

a.郵件營(yíng)銷(xiāo)

發(fā)快遞營(yíng)銷(xiāo)郵件對(duì)于每一個(gè)營(yíng)銷(xiāo)活動(dòng)來(lái)說(shuō)都是不可獲取的一部分。尤其是在節(jié)日期間，消費(fèi)者們也在急切地等待營(yíng)銷(xiāo)電子郵件的到來(lái)，以便提早了解折扣信息，為自己節(jié)省節(jié)日開(kāi)銷(xiāo)。當(dāng)然，并不是所有營(yíng)銷(xiāo)電子郵件都能獲得點(diǎn)擊，設(shè)計(jì)精美、圖片精良，文本精簡(jiǎn)
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特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。