郵件回復注意事項And節(jié)日營銷技巧-ESG跨境

郵件回復注意事項And節(jié)日營銷技巧

小喇叭：上篇娜姐分享文章：火眼金睛——查找差評訂單

娜姐每天的操作日志及心得在這里分享給大家，還沒關注的趕緊來噢

進入正題

“郵件回復”是我們每個運營人必備的最基礎的運營能力，但是郵件回復中需要注意哪些小細節(jié)呢特別是節(jié)假日的時候，需要回復的郵件更多，我們一起來看看叭~~這些不可忽視的小細節(jié)。

下篇分享：娜姐實戰(zhàn)：選品分析市場

下篇開始，娜姐將根據(jù)自己運營的產品和大家進行分享，每天都做了什么，如何運營等，我們不見不散噢~~

1.郵件回復注意事項

a.郵件不是私人的

買賣雙方并不能看到對方真實的郵箱，這是防止雙方線下交易或者談判。而且買賣雙方也不能發(fā)真實郵箱地址給對方，買家發(fā)過來的一般會被屏蔽掉，賣家發(fā)出去有可能得到政策違規(guī)警告。 which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with http://amazon.com seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

h.客戶詢問貨物的tracking number或者有沒有發(fā)貨，給客戶的回信郵件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 39 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

I.買家以不想要為由要求退貨，賣家接受退款請求，給買家回信的郵件模板

Dear :

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

j.買家已經(jīng)下單，貨已經(jīng)發(fā)出去了，但在網(wǎng)上沒有查到物流信息，買家發(fā)郵件來查詢這件貨的情況，回復買家的郵件模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days  We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

k.買家沒有收到貨，發(fā)郵件詢問情況，回復郵件的模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

International shipping information may not update so prompt, usually it takes around 75 days for shipping. Could you please keep your patience and wait for a few more days We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

3.節(jié)日郵件營銷技巧

a.郵件營銷

發(fā)快遞營銷郵件對于每一個營銷活動來說都是不可獲取的一部分。尤其是在節(jié)日期間，消費者們也在急切地等待營銷電子郵件的到來，以便提早了解折扣信息，為自己節(jié)省節(jié)日開銷。當然，并不是所有營銷電子郵件都能獲得點擊，設計精美、圖片精良，文本精簡
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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯(lián)系。