Amazon Renewed

什么是 Amazon Renewed？

在 Amazon Renewed 上，您可以向全球數(shù)百萬買家銷售優(yōu)質翻新商品、二手商品和開箱商品。Amazon Renewed 上的所有商品必須經(jīng)過檢測和認證，證明可以正常使用，且外觀類似新品。只有保持高質量和高績效標準的賣家才能在 Amazon Renewed 上銷售翻新商品、二手商品和開箱商品。

如何申請加入 Amazon Renewed？

要銷售翻新商品，請查看以下分類要求。如果您符合要求，請點擊此處申請。我們將審核您的請求，如果您符合要求，我們通常會在 10 個工作日內(nèi)給您發(fā)送一封合格電子郵件。

要申請加入 Amazon Renewed，您必須符合以下條件：

1. 商品必須經(jīng)過制造商或專業(yè)第三方翻新商的檢查、清洗和維修（如適用），經(jīng)測試可以正常使用，且外觀類似新品。

2. 您必須提供相關發(fā)票，證明您在申請后的前 90 天內(nèi)符合條件的翻新商品的總價值達到 50,000 美元。
   

1. 售價不超過 15.00 美元的商品不計入翻新商品內(nèi)。您可以涂黑發(fā)票上的商品數(shù)量或交易數(shù)額，但不能同時涂黑兩者。

2. 如要獲批發(fā)布 Apple 品牌商品，您需要提供在過去 90 天內(nèi)開具的發(fā)票，其應為總共 250 萬美元的 Apple 翻新商品。

3. 您必須提交至少 8 張樣品和包裝（配送商品的箱子、內(nèi)部包裝和襯墊、商品頂部和底部、商品的四個側面）的圖片。
   

1. 如果您的商品帶有屏幕，我們會要求您提供屏幕啟用后的圖片。

4. 您需要為您的所有翻新商品提供 Amazon Renewed 保障。

5. 如果您是的現(xiàn)有賣家，或已經(jīng)開始在上銷售商品，那么您的訂單缺陷率 (ODR) 在接下來的 90 天內(nèi)不得超過 0.8%。

6. 您有能力實現(xiàn)并遵守我們的 Amazon Renewed 全球質量政策 。

Amazon Renewed 常見問題

我是否需要獲得單獨的批準才能在的北美商城銷售商品？

獲批在美國銷售翻新商品后，您將自動獲批在加拿大銷售翻新商品。如果您想在墨西哥銷售翻新商品，需要通過墨西哥翻新商品申請頁面重新申請。

如果您在加拿大或墨西哥獲得翻新商品的批準，并且想要在美國銷售翻新商品，則需要通過美國翻新商品申請頁面進行申請。

為什么我無法在 Amazon Renewed 上發(fā)布我的商品？

您必須獲得批準才能銷售經(jīng)認證的翻新商品。如果您已獲得批準但仍無法銷售商品，請聯(lián)系 Amazon Renewed 銷售伙伴支持。

我是翻新賣家，如何確保我始終參與該計劃？

您必須持續(xù)滿足以下指標。

1. 在過去 90 天內(nèi)的訂單缺陷率 (ODR) 分數(shù)為 0.8% 或更低。

2. 報價 RQS 必須保持在 95%，賣家 RQS 必須保持在 98%，才能繼續(xù)在 Amazon Renewed 上銷售商品。

3. 平均商品評級為 3.70。

什么是翻新質量分數(shù) (RQS)？

翻新質量分數(shù)或 RQS 是 Amazon Renewed 用來評估每個賣家的商品質量的指標。RQS 是指沒有任何報告缺陷的訂單所占的百分比。這是通過審核買家通過電子郵件、商品評論、賣家和客戶服務電話向亞馬遜發(fā)送的投訴計算得出的。

商品 RQS 是您發(fā)布商品的質量得分，賣家 RQS 是您的 Amazon Renewed 賬戶的整體質量得分。

如何查看我的翻新質量分數(shù) (RQS)？

Amazon Renewed

What is Amazon Renewed?

On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look like new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed.

How to apply for Amazon Renewed?

To be considered to sell Renewed items, review the category requirements below. If you meet the requirements, click here to apply. We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 10 business days.

To apply for Amazon Renewed, you must meet the following criteria:

1. Products must be inspected, cleaned, repaired (if applicable) and tested by a manufacturer or a specialized third-party refurbisher to function and look like-new.

2. You can supply invoices showing a minimum of total value of $50,000 in qualifying refurbished purchases in the previous 90 days from the date of the application.
   

1. Items with a selling price of $15.00 or less do not count towards the refurbished units. You may black-out either the unit or dollar amount on the invoices, but not both.

2. For approval to list on Apple branded items, we require invoices dated from trailing 90 days that total $2.5 million in Apple refurbished products.

3. You need to submit a minimum of 8 images of a sample unit for product and packaging review (box in which the product will ship, inside packaging and padding, product from top and bOTTOm, product from all four sides).
   

1. If you have an item with a screen, we request images of the screen turned on.

4. You will honor the Amazon Renewed Guarantee for all of your Renewed products.

5. If you are an existing seller on Amazon, or once you start selling on Amazon, you have an Order-Defect-Rate (ODR) of 0.8% or less in the trailing 90 days.

6. You can meet and adhere to our Amazon Renewed Global Quality Policies .

Amazon Renewed FAQ

Do I need to get separate approvals to sell on Amazon's NA Marketplaces?

When you are approved to sell Renewed in US you are automatically approved to sell Renewed product in Canada. If you would like to sell Renewed product in Mexico, you will need to re-apply through the Renewed application page for Mexico.

If you are approved for Renewed in either Canada or Mexico and would like to sell Renewed product in the US, you will need to apply through the Renewed application page for US.

Why am I not able to list my products on Amazon Renewed?

You must be approved to sell certified refurbished products. If you are approved, and still unable to sell, you can contact Amazon Renewed Seller Support.

I am a Renewed Seller how do I ensure I stay in the program?

You must continue to meet the following metrics.

1. Order Defect Rate (ODR) score of 0.8% or less, in the trailing 90 days.

2. You must maintain an Offer RQS of 95% and a Seller RQS of 98% to continue selling on Amazon Renewed.

3. Average product rating of 3.70.

What is the Renewed Quality Score (RQS)?

Renewed Quality Score or RQS is the metric Amazon Renewed uses to assess product quality for each Seller. RQS is the percentage of orders without any reported defects. It is calculated by reviewing complaints from customers to Amazon through e-mails, product reviews, Seller feedback, and Customer Service calls.

Offer RQS is the quality score of the product you are listing, and Seller RQS is the overall quality score of your Amazon Renewed account.

How can I check my Renewed Quality Score (RQS)?

Only accounts that are approved for the Renewed program will have access to the RQS Dashboard. You can access your RQS Dashboard here

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