亞馬遜教科書(shū)賣家常見(jiàn)問(wèn)題與解答

亞馬遜觀察

2022-03-26

789

在繁忙的返校季到來(lái)之前，我們?yōu)橛嘘P(guān)銷售圖書(shū)的最常見(jiàn)問(wèn)題提供了一系列答案。我們希望這些信息將幫助您在此銷售季取得最大成功。

教科書(shū)賣家常見(jiàn)問(wèn)題

發(fā)布商品

如果在目錄中沒(méi)有找到我想要銷售的商品，應(yīng)該怎么辦？

使用【添加新商品】工具為商品創(chuàng)建新的詳情頁(yè)面。

如何取消商品？

要通過(guò)賣家賬戶取消商品，請(qǐng)前往【管理庫(kù)存】部分。找到您要停售的商品，將數(shù)量改為 0（零），然后點(diǎn)擊［ “保存更改”。］此時(shí)，該商品將從亞馬遜上移除，不再在亞馬遜上銷售。

管理訂單

我如何知道何時(shí)有商品售出？

在一筆銷售交易完成后，我們會(huì)在您賣家賬戶的【管理訂單】部分發(fā)布訂單詳情，包括買家的配送地址。我們也會(huì)向您發(fā)送電子郵件消息，告知商品名稱和訂單編號(hào)。因?yàn)殡娮余]件并不始終可靠，我們強(qiáng)烈建議您每天查看您的網(wǎng)絡(luò)賬戶。只有在您的賣家賬戶中才能查看買家配送地址。

如何打印裝箱單和地址標(biāo)簽？

在【管理訂單】部分，找到您需要配送的訂單。默認(rèn)搜索結(jié)果將顯示您過(guò)去 7 天的訂單。您也可使用下拉篩選條件或［ “高級(jí)搜索” ］功能來(lái)提高搜索結(jié)果的精確度。找到訂單后，點(diǎn)擊該訂單的【訂單編號(hào)】，然后點(diǎn)擊【打印裝箱單】按鈕（位于［ “訂單詳情” ］視圖的右上角）。打印該頁(yè)面后，請(qǐng)剪下地址標(biāo)簽，將裝箱單放入箱中，將地址標(biāo)簽貼到包裹上，然后填寫(xiě)退貨地址，最后購(gòu)買郵資。

按照提供的地址配送訂單時(shí)，如果買家無(wú)法收到訂單商品，怎么辦？

賣家只能將商品配送至向他們提供的地址。為了確保賬戶安全，我們不允許買家在提交付款后更改其配送地址。即使買家要求，也不要配送至另一個(gè)地址。請(qǐng)為訂單退款并重新發(fā)布商品，這樣買家可以使用正確的地址重新購(gòu)買該商品。

注意：如果您還未配送訂單，則只需取消該訂單即可。了解如何。

如果商品被退回且標(biāo)記為“無(wú)法送達(dá)”，請(qǐng)向買家發(fā)放退款，即使您無(wú)法通過(guò)電子郵件聯(lián)系到買家。如果包裹上的地址與訂單上的地址完全相同，您可以扣除運(yùn)費(fèi)。如果您發(fā)現(xiàn)在包裹上提供的地址錯(cuò)誤，則不可以扣除運(yùn)費(fèi)，因?yàn)橘I家沒(méi)有過(guò)錯(cuò)。在提供的空間填寫(xiě)備忘錄，說(shuō)明您發(fā)放退款的原因，以及扣除運(yùn)費(fèi)的原因（如適用）。

買家未收到我配送的商品。我該怎么辦？

如果您的商品似乎是在配送過(guò)程中遺失，那么您可以選擇以下幾種處理方法。請(qǐng)記住，在商品送達(dá)買家之前，您應(yīng)對(duì)商品負(fù)責(zé)。最有益于買家的解決方案是為買家發(fā)放全額退款。如果訂單商品最終送達(dá)，則買家可以聯(lián)系亞馬遜，授權(quán)我們重新向其收取訂單款項(xiàng)。

根據(jù)配送日期和配送方法，您也可以選擇請(qǐng)買家耐心等待。然而，如果訂單在預(yù)計(jì)送達(dá)日期之后還未送達(dá)，買家可能提出商城交易保障索賠。買家也可能為所有完成的交易留下反饋。

退貨和退款

是什么？

請(qǐng)參見(jiàn)圖書(shū)商品的亞馬遜商品。

如果買家在 30 天后想要退貨，該怎么辦？

詳細(xì)了解不符合政策要求的。

如何發(fā)放退款？

有關(guān)通過(guò)賣家賬戶中的“管理訂單”工具發(fā)放退款的分步說(shuō)明，請(qǐng)參見(jiàn)我們的發(fā)放全額退款頁(yè)面。

我能否收取重新入庫(kù)費(fèi)？

在某些情況下，可以針對(duì)退貨商品收取合理的重新入庫(kù)費(fèi)。詳細(xì)了解重新入庫(kù)費(fèi)。

付款

如何輸入支票賬戶信息才能收到付款？

在“設(shè)置”部分，點(diǎn)擊【賬戶信息】鏈接。在“”部分，點(diǎn)擊【編輯】，輸入您的銀行賬戶詳細(xì)信息，然后點(diǎn)擊【提交】。

何時(shí)會(huì)收到付款？

有關(guān)付款政策的更多信息，請(qǐng)參見(jiàn)獲得付款幫助頁(yè)面。

買家

如果我不喜歡買家針對(duì)我提交的反饋，您是否可以更改該反饋？

我們無(wú)法編輯反饋，但可將其刪除。亞馬遜僅會(huì)在少數(shù)情況下刪除買家：如果反饋包含污言穢語(yǔ)或個(gè)人信息，或者如果整條評(píng)論是對(duì)商品的評(píng)價(jià)，而非對(duì)賣家績(jī)效的評(píng)價(jià)。但是，買家也可以刪除其反饋。建議您與買家進(jìn)行協(xié)商，共同解決存在的任何交易問(wèn)題。了解有關(guān)管理反饋的更多信息。

Textbook Sellers FAQ
In anticipation of the busy back-to-school season, we've put together a list of answers to the most frequently asked questions about selling books. We hope this information will help guide you to your most successful season ever.
Listing items
What should I do if I can't find what I want to sell in your catalog?
Use the Add a Product tool to create a new detail page for the item.
How do I cancel a listing?
To cancel a listing through your Seller Account, go to the Manage Inventory section. Find the listing you want to close, change the quantity to 0 (zero), and then click "Save Changes." Your listing will be removed from sale on Amazon.
Managing orders
How will I know when I have a sale?
When a sale is completed, we will post the order details, including the buyer's shipping address, in the Manage Orders section of your Seller Account. We will also send you an e-mail message with the item name and order number. Because e-mail is not always reliable, we strongly recommend that you check your online account daily. Buyer shipping addresses are only available through your Seller Account.
How do I print a packing slip and address label?
In the Manage Orders section, find the order you need to ship. The default search will display your orders for the last 7 days. You can also use the drop-down filters or "Advanced Search" feature to refine your results. Once you've located the order, click on the Order ID, and then click the Print Packing Slip button in the upper right corner of the "Order Details" display. Once you've printed the page, cut off the address label, put the packing slip in the box, attach the address label to your package, and then add your returns address before purchasing postage.
What if the buyer is unable to receive the order at the provided address?
Sellers may only ship items to the address provided to them by Amazon. For account security, we cannot permit buyers to change their shipping addresses after payment has been submitted. Please do not ship to another address even if a buyer requests it. Refund the order and re-list the item so the buyer can purchase it again using the correct address.
Note: If you haven't shipped the order yet, you can simply cancel it. Learn How to Cancel an Order.
If an item is returned to you marked as undeliverable, issue the buyer a refund even if you cannot reach them by e-mail. If the address on the package was exactly the same as the address on the order, you can deduct shipping costs. If you realize that you provided the wrong address on the package, you cannot deduct shipping costs because the buyer was not at fault. Include a memo in the space provided explaining why you are issuing a refund and why you are deducting shipping costs, if applicable.
The buyer didn't receive an item that I shipped. What can I do?
If it appears that your item was lost in shipment, you have several options. Keep in mind that you are responsible for the item until it reaches the buyer. The most customer-friendly solution is to issue the buyer a full refund. If the order eventually arrives, the buyer can contact Amazon to authorize us to recharge them for the order.
Depending on the shipping date and method, you may also choose to ask the buyer to wait. However, once the order is beyond the estimated delivery date, the buyer might file an A-to-z Guarantee Claim. Buyers may also leave feedback for all completed transactions.
Returns & refunds
What is the return policy?
Please see the Amazon product return policy for books.
What if a buyer wants to return something after 30 days?
Learn more about out-of-policy return requests.
How do I issue a refund?
For step-by-step instruction on issuing refunds using the Manage Orders tool in your seller account, please see our Issue a Full Refund page.
Can I charge a restocking fee?
In some cases, a reasonable restocking fee may be charged for returned items. Learn more about restocking fees.
Payments
How do I enter checking account information to receive payments?
In your Settings section, click the Account Info link. In the Bank Account Information section, click Edit, enter your bank account details, and click Submit.
When will I get my money?
Learn more your disbursement policy in our Getting Paid Help page.

If I don't like the feedback buyers give me, will you change it?
Feedback cannot be edited, but it can be removed. Amazon only removes buyer feedback in rare cases: if it includes obscene language or personal information, or if the entire comment is a product review and not an indication of seller performance. However, the buyer can also remove the feedback. We encourage you to work with them to resolve any transaction issues. Learn more about managing feedback.