跨境電商物流郵件回復(fù)模板-ESG跨境

今天分享兩個(gè)跨境電商物流郵件回復(fù)模板。

1、顧客購(gòu)置不同產(chǎn)品，商家發(fā)送郵件肯定商品訂單信息的郵件模板

Dear buyer，

Thank you very much for your full support! We have received your order information "XXXXXX". We will track your order information as soon as possible, now we will help you to determine the total number of compasses, do you want to buy 10 compasses?

If this is no problem, we will deliver the goods as soon as possible.

Seller’s name

譯文翻譯：親愛(ài)的花費(fèi)者，十分感激你們對(duì)我們的全力支撐！我們?cè)缫呀拥侥挠唵涡畔ⅰ癤XXXXX”。我們會(huì)盡早跟蹤您的訂單信息，如今我們先幫您肯定羅盤(pán)的總數(shù)，您是不是購(gòu)置10個(gè)羅盤(pán)？

假如沒(méi)有什么難題，我們會(huì)盡早送貨。

2、顧客因購(gòu)置的貨品尺碼不合適造成退換貨的郵件模板

Dear buyer，

Thank you very much for your full support! I'm sorry, but the swimsuit is not suitable for you. Can that swimsuit be given as a gift? Or should we refund some of the loan as compensation?

Just suggest that if you insist on returning or replacing the goods, we will follow up the next step.

We await your reply.

Seller’s name

譯文翻譯：親愛(ài)的的花費(fèi)者，十分感激你們對(duì)我們的全力支撐！負(fù)疚，由于那件泳裝不宜您，給您造成不便。那件泳裝能夠贈(zèng)給他人做為禮品嗎？或是我們這里退一部分錢(qián)做為賠償？

僅僅提議，假如您保持要退換貨，我們會(huì)跟進(jìn)下一步。

我們等待您的復(fù)信。

3、商家錯(cuò)發(fā)詳細(xì)地址的郵件模板

Dear buyer，

Thank you very much for your full support to us! We made a big mistake. I'm sorry, but I don't know if you still need this item. If necessary, we will deliver again immediately. If not, we will refund the money in full. We await your response and look forward to your understanding.

Seller’s name

譯文翻譯：親愛(ài)的花費(fèi)者，十分感激你們對(duì)我們的全力支撐！我們犯了挺大的錯(cuò)。負(fù)疚，不知道您是不是還須要這一商品。假如須要，我們會(huì)馬上再次送貨；假如不用，我們會(huì)足額退錢(qián)。我們等待您的回應(yīng)，并期望得到您的懂得。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。