wish平臺(tái)如果訂單未在指定時(shí)間內(nèi)由物流服務(wù)商確認(rèn)履行，會(huì)怎么樣？-ESG跨境

Wish平臺(tái)如果訂單未在指定時(shí)間內(nèi)由商確認(rèn)履行，會(huì)怎么樣？

5.5如果訂單未在釋放之日起的指定時(shí)間內(nèi)由商確認(rèn)履行，則訂單將被處以賠款

如果訂單在釋放后的以下指定時(shí)間內(nèi)未被物流服務(wù)商確認(rèn)履行，則商戶將會(huì)被處以賠款：訂單金額的20%或$1.00*，取金額較大者：

• 金額（商戶單品定價(jià)+單品運(yùn)費(fèi)）低于$100.00*的訂單，若未在訂單釋放后168小時(shí)內(nèi)確認(rèn)履行，將會(huì)面臨賠款。

• 金額（商戶單品定價(jià)+單品運(yùn)費(fèi)）大于或等于$100.00*的訂單，若未在訂單釋放后336小時(shí)內(nèi)確認(rèn)履行，將會(huì)面臨賠款。

訂單金額為“數(shù)量x（商戶設(shè)定價(jià)格+商戶設(shè)定運(yùn)費(fèi)）”。

如果訂單在釋放后的 X 個(gè)自然日內(nèi)由物流服務(wù)商確認(rèn)妥投，則該訂單的延時(shí)確認(rèn)履行賠款將會(huì)被撤銷(xiāo)。但是，如果商戶因任何原因更新物流單號(hào)，賠款將不予撤銷(xiāo)。

"X" 因國(guó)家/地區(qū)而異，您可以在此查看。

商戶可通過(guò)“物流跟蹤申訴”工具對(duì)這些賠款進(jìn)行申訴。

賠款僅可在其生成后的90個(gè)自然日內(nèi)進(jìn)行申訴和審批。如果賠款申訴未在其生成后的90個(gè)自然日內(nèi)獲批，賠款將不予撤銷(xiāo)。

查看示例并了解更多詳情

5.6使用虛假物流單號(hào)履行的訂單將被處以賠款

無(wú)論何時(shí)，如果商戶提供虛假物流單號(hào)，則其可能將面臨賠款。賠款金額為原訂單金額加$500.00*。

訂單金額為“數(shù)量x（商戶設(shè)定價(jià)格+商戶設(shè)定運(yùn)費(fèi)）”。

賠款僅可在其生成后的90個(gè)自然日內(nèi)進(jìn)行申訴和審批。如果賠款申訴未在其生成后的90個(gè)自然日內(nèi)獲批，賠款將不予撤銷(xiāo)。

查看示例并了解更多詳情

5.7欺騙性履行訂單政策

履行訂單時(shí)欺騙用戶會(huì)導(dǎo)致您的店鋪曝光量減少，并且每次違規(guī)均將被處以$10,000.00*賠款。

查看示例并了解更多詳情

5.8從中國(guó)大陸發(fā)貨 — 僅限 WishPost

對(duì)于從中國(guó)大陸發(fā)貨的訂單，Post 是唯一認(rèn)可的。商戶不得使用其他物流服務(wù)商承運(yùn)中國(guó)大陸發(fā)貨的訂單，通過(guò) WishPost 使用的除外。中國(guó)大陸以外的國(guó)家/地區(qū)的訂單將不受影響。

若商戶店鋪被發(fā)現(xiàn)違反上述配送政策，其將被處以賠款、扣留付款和/或暫停交易的處罰措施。

商戶如果選用 WishPost 以外的商來(lái)履行從中國(guó)大陸發(fā)貨的訂單，則每個(gè)違規(guī)訂單將被處以$100.00*的賠款。

附錄：商戶只能基于符合規(guī)定的理由移除 A+ 物流計(jì)劃訂單。若發(fā)現(xiàn)商戶基于不符合規(guī)定的理由移除訂單，則每筆違規(guī)訂單可能會(huì)被處以$100.00*賠款。如果屢次違反本政策，可能會(huì)受到暫停賬戶等進(jìn)一步處罰。

商戶從物流計(jì)劃移除的、可從位于中國(guó)大陸以外地區(qū)的倉(cāng)庫(kù)直接發(fā)貨的所有訂單均必須使用提供確認(rèn)妥投信息的物流服務(wù)商履行。因此，商戶也必須遵守商戶政策5.4和商戶政策7.5中關(guān)于此類(lèi)訂單的確認(rèn)妥投時(shí)效要求。

對(duì)于商戶基于“從中國(guó)大陸以外發(fā)貨”之外的理由（即訂單將從中國(guó)大陸發(fā)貨）移除的 A+ 物流計(jì)劃訂單：

• 如果訂單受確認(rèn)妥投政策的約束，則商戶必須使用 WishPost 來(lái)履行訂單，并選擇提供尾程物流跟蹤信息（即確認(rèn)妥投信息）的合適的 Post 物流渠道和服務(wù)等級(jí)；

• 如果訂單不受確認(rèn)妥投政策的約束，則商戶可以自由選擇任何 WishPost 物流渠道來(lái)履行訂單。

了解該政策更多詳情

5.9取消訂單賠款政策

如果訂單在確認(rèn)履行前被取消或被退款，則商戶將面臨每個(gè)違規(guī)訂單$2.00*的賠款。

商戶可在賠款聲明發(fā)布后的3個(gè)工作日內(nèi)，對(duì)賠款提出申訴。

查看示例并了解更多詳情

5.5Orders that are not confirmed fulfilled by the carrier within the designated amount of time after order released date will be penalized

If an order is not confirmed fulfilled by the carrier within the following designated amount of time after the order is released, the merchant will be penalized 20% of the order value, or $1.00*, whichever is greater:

• Orders where (merchant price per item + shipping price per item) is less than $100.00* that are not confirmed fulfilled within 168 hours of the order being released will be penalized.

• Orders where (merchant price per item + shipping price per item) is greater than or equal to $100.00* that are not confirmed fulfilled within 336 hours of the order being released will be penalized.

Order value is defined as ‘quantity * (merchant price + merchant shipping)’.

An order's penalty for late confirmed fulfillment will be reversed if the order is confirmed delivered by the carrier within X calendar days from the order released time. However, the penalty will not be reversed if the merchant updates the tracking number for any reason.

'X' varies by country, which you can view here.

Merchants are allowed to dispute these penalties via the order tracking dispute tool.

The penalty can only be disputed and approved within 90 calendar days from when the penalty was created. If the penalty dispute is not approved within the 90 calendar day period from when the penalty was created, the penalty will not be reversed.

See examples and learn more

5.6Orders that are fulfilled with fake tracking numbers will be penalized

If at any time a merchant provides a tracking number found to be fake, the merchant may be subject to penalties. The penalty amount issued will reflect order value plus $500.00*.

Order value is defined as 'quantity * (merchant price + merchant shipping)'.

The penalty can only be disputed and approved within 90 calendar days from when the penalty was created. If the penalty dispute is not approved within the 90 calendar day period from when the penalty was created, the penalty will not be reversed.

See examples and learn more

5.7Deceptive Fulfillment Policy

Orders that are fulfilled deceptively are subject to decreased impressions for your store and a penalty of $10,000.00* per incident.

See examples and learn more

5.8Shipping from Mainland China - WishPost Only

WishPost is the only accepted shipping carrier for orders shipped from Mainland China. All other shipping carriers will not be acceptable for orders shipped from Mainland China, unless utilized through WishPost. Orders that are shipped from other regions/countries outside of Mainland China will be unaffected.

Merchant stores detected to violate these shipping policies will be subject to penalties, payment withholding and/or possible suspension in the future.

If an order has been found to be shipped from Mainland China, and was shipped with a carrier other than WishPost, the violating order will be penalized $100.00*.

Addendum: Merchants may only remove an Advanced Logistics Program order from the program for one of the qualified reasons. Order removal found to be based on non-qualified reasons may be penalized $100.00* per noncompliant order. Repeated violations of this policy may be subject to further penalties such as account suspension.

All Advanced Logistics Program orders that are removed by merchants from the program and allowed to be shipped from warehouses outside of Mainland China must be fulfilled with a Confirmed Delivery Carrier. As such, merchants must also comply with the confirmed delivery timeline requirements outlined for these orders: Merchant Policy 5.4 and Merchant Policy 7.5.

For Advanced Logistics Program orders that are removed by merchants for reasons other than "Shipping from outside of Mainland China" (i.e. the order will originate from Mainland China):

• If the order is subject to the Confirmed Delivery Policy, merchants must fulfill the order with WishPost and select an appropriate WishPost logistics channel and service level that provide last-mile tracking (i.e. delivery confirmation);

• If the order is not subject to the Confirmed Delivery Policy, merchants may fulfill the orders with any WishPost logistics channel of their choice.

Learn more about the policy

5.9Order Cancellation Penalty Policy

If an order is found to have been cancelled or refunded prior to confirmed fulfillment, the merchant will be penalized $2.00* per violating order.

Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

See examples and learn more

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。