春節(jié)放假前,外貿(mào)人需要為年后的訂單做一些準(zhǔn)備,特別要記得給正在合作中的客戶(hù)發(fā)郵件告知公司放假事宜。 雖然很多國(guó)外客戶(hù)都知道春節(jié)放假,但是并不清楚我們放假的具體時(shí)間,且春節(jié)期間如果客戶(hù)有采購(gòu)安排,也可以…
春節(jié)放假前,外貿(mào)人需要為年后的訂單做一些準(zhǔn)備,特別要記得給正在合作中的客戶(hù)發(fā)郵件告知公司放假事宜。
雖然很多國(guó)外客戶(hù)都知道春節(jié)放假,但是并不清楚我們放假的具體時(shí)間,且春節(jié)期間如果客戶(hù)有采購(gòu)安排,也可以提前告知一下進(jìn)度,做好年前和年后的工作銜接。
因此,正在跟進(jìn)的客戶(hù),我們要在放假前告知客戶(hù)的合作進(jìn)度,讓客戶(hù)有個(gè)心理準(zhǔn)備,尤其要告訴客戶(hù)我們的應(yīng)急聯(lián)系方式,如果假期有突發(fā)情況,可以隨時(shí)聯(lián)系上。
下面給大家整理了一些郵件模板。
模板一
Dear XXX:
We would like to take this opportunity to thank you for your kind support all this while.
Please kindly be advised that our company will be closed from XXX to XXX, in observance of the Chinese traditional festival, Spring Festival.
Any orders will be accepted but will not be processed until XXX, the first business day after the Spring Festival. Sorry for any inconvenience caused.
Thanks & Best regards,
XXX
Company Name
Tel: +86-XXXXXX
模板二
Dear XXX,
Please note we will begin our holiday for Chinese New Year from XXX to XXX. We suggest you place orders in advance, and we could arrange pre-production process accordingly.
Kindly contact our sales rep for any issues in this period. Sorry for the inconvenience of you!
Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
模板三
Dear XXX,
We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday.
Hence our office and warehouse are closed during the above period.
Should you need any orders in the near future and/or need any assistance.
Please feel free to contact us before our long holiday so that we can make work for you in advance.
Happy New Year to you and your family!
Thanks & Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
模板四
Dear valued customer,
According to the coming Chinese New Year,
I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year’s holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time.
We appreciate your understanding and patience. You are also welcome to contact us about more solutions.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
模板五
Dear XXX,
Thank you for being our customer. We are very grateful for your continued patronage and always treasure loyal customers like you.
As you know the goods are ready for shipment, and we are worried about the freight rates going up towards CNY Holiday, please expedite the payment so we can proceed.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
一些新客戶(hù)有可能不清楚春節(jié)假期時(shí)間,他們發(fā)來(lái)詢(xún)盤(pán)或者其他的郵件。不給客戶(hù)任何消息的話,給客戶(hù)的體驗(yàn)感會(huì)很不好。因此,外貿(mào)人可以在郵箱中為此設(shè)置一個(gè)特殊的自動(dòng)回復(fù)。
Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once coming back to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me.
Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issue during holidays, please contact me at WhatsApp. Thanks for your kind understanding.
以上的模板各位可以作為參考哦~
(來(lái)源:K哥聊出海)
特別聲明:以上文章內(nèi)容僅代表作者本人觀點(diǎn),不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。
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