導(dǎo)致您無法找到 商品的常見原因

多種原因會(huì)導(dǎo)致您難以找到自己發(fā)布在的商品，其中包括與商品本身相關(guān)的問題以及賬戶問題。

在網(wǎng)站上搜索您的商品時(shí)，請(qǐng)務(wù)必：

• 檢查商品名稱、描述和關(guān)鍵詞，并確保這些內(nèi)容特定于您的商品。

• 使用特定的搜索詞。

注意： 使用“繪畫”或“壁掛”等通用搜索詞可能會(huì)導(dǎo)致結(jié)果太多，使得您的商品淹沒在大量類似商品中。

與商品相關(guān)的原因

1. 商品缺貨： 驗(yàn)證您的庫(kù)存量未顯示為“0”。您可以在管理庫(kù)存頁(yè)面的【可售數(shù)量】列中驗(yàn)證和更新此信息。這可能是由以下幾種不同原因?qū)е碌模?/p>

• 庫(kù)存已全部售出。

• 亞馬遜收到的訂單量等于您上次申報(bào)的庫(kù)存量。

• 您在創(chuàng)建商品時(shí)未提供數(shù)量。

2. 私人用品和成人用品： 如果您的商品被標(biāo)記為“私人用品”或“成人用品”，則不會(huì)顯示在通用搜索返回的結(jié)果中。請(qǐng)參閱以下內(nèi)容，詳細(xì)了解何時(shí)使用這些字段。

• 成人用品： 成人用品應(yīng)僅用于指明您的商品是專為性活動(dòng)而設(shè)計(jì)的，還是包含色情圖片、標(biāo)題或其他意在激發(fā)情欲的內(nèi)容。鑒于此類商品不適合兒童或敏感人群，相關(guān)商品信息在亞馬遜網(wǎng)站上將受到限制。有關(guān)更多信息，請(qǐng)參閱成人用品政策和指南。

• 私人用品： 私人用品僅適用于您想要與特定買家共享的定制訂單。此類商品應(yīng)在買家請(qǐng)求定制商品時(shí)使用，而且只有您直接向其發(fā)送鏈接，他們才能看到這些商品。私人用品不會(huì)顯示在您的店鋪或搜索結(jié)果中。如果此字段留空，則默認(rèn)設(shè)為“否”。

3. 系統(tǒng)未同步： 如果您剛剛添加商品，請(qǐng)等待系統(tǒng)同步。您的商品需要 3-4 小時(shí)才能完全同步并在網(wǎng)站上搜索到。

4. 上傳庫(kù)存文件時(shí)出錯(cuò)： 如果您最近上傳了庫(kù)存文件，則可能存在尚未解決的錯(cuò)誤。請(qǐng)使用批量上傳商品頁(yè)面的【檢查庫(kù)存文件】功能來驗(yàn)證您的庫(kù)存文件，然后重新上傳。

與賬戶相關(guān)的原因

1. 假期模式： 驗(yàn)證您的假期設(shè)置是否處于【開啟】狀態(tài)。

2. 賬戶正在接受商品質(zhì)量或績(jī)效審核： 如果您收到買家投訴，請(qǐng)點(diǎn)擊賬戶狀況頁(yè)面的“商品政策合規(guī)性”部分中的【查看詳情】，稍微花點(diǎn)時(shí)間查看這些投訴。您應(yīng)該還會(huì)在業(yè)績(jī)通知中收到相應(yīng)的通知。有關(guān)商品質(zhì)量或績(jī)效審核的更多信息，請(qǐng)參閱賬戶狀況常見問題。

3. 賬戶正在等待驗(yàn)證：

• 現(xiàn)有銷售賬戶： 如果您已有個(gè)人銷售賬戶，但卻是初次使用 Amazon Handmade，那么在您的賬戶接受審核期間，您的商品將被暫停。在您提交相關(guān)文件后，審核最多需要三天時(shí)間。如果您尚未提交相關(guān)文件，請(qǐng)按照業(yè)績(jī)通知或賣家平臺(tái)主頁(yè)上所示橫幅中的說明進(jìn)行操作。

• 新銷售賬戶： 新銷售賬戶需要接受身份驗(yàn)證，且在通過驗(yàn)證之前，您無法發(fā)布任何商品。

4. 稅務(wù)信息缺失： 如果您的賬戶中缺失稅務(wù)信息，那么您在登錄時(shí)應(yīng)該會(huì)看到賣家平臺(tái)主頁(yè)上顯示的橫幅。請(qǐng)按照橫幅中的說明提交要求提供的信息。

5. 未收到貨件： 如果您的商品由，且已發(fā)送至亞馬遜，則可能尚未送達(dá)或未完成接收流程。您可以在貨件處理進(jìn)度中驗(yàn)證貨件。

Common reasons you cannot find your Handmade listings

There are several reasons why you could be having difficulties finding your products listed on Amazon. These can range from issues related to the listings themselves to issues with your account.

When searching for your listings on the website, be sure you:

• Check your title, description and key words and ensure they are specific to your product.

• Use specific search terms when searching for your items on the website.

Note: Using general search terms like ‘painting’ or ‘wall hanging’ may bring up too many results and your listing may get lost within a very large group of listings for similar items.

Listing-related reasons

1. Items are out of stock: Verify the stock levels for your inventory do not say “0”. This can be validated and updated on your Manage Inventory page in the Available column. This can be due to a couple of different reasons:

• You have sold out of stock.

• Amazon has received orders equal to your last declared inventory amount.

• You did not provide a quantity for your products when you created them.

2. Private & Adult listings: If your products are marked as ‘Prie’ or ‘Adult’ they will not be displayed via general search. See below for more detail on when to use these fields.

• Adult Listings: Adult listings should only be used to specify whether your product is designed for use in sexual activities or that it contains explicit images, titles, or any other content intended to sexually arouse. Since these products are not suitable for children or sensitive audiences, the product listing will be restricted on Amazon. See Adult products policies & guidelines for more information.

• Private Listings: Private listings are only for custom orders you want to share with a specific customer. These listings should be used if a customer requests a custom product, and can only be seen by customers if you send them the direct link. A private listing will not show up within your store or search results. If left blank, defaults to 'No.'

3. System has not synchronized: If you just added your listing, please allow the system to synchronize. This can take 3-4 hours until your listing is completely synchronized and searchable on the website.

4. Errors in Inventory Upload: If you recently uploaded an inventory file, there could have been errors that haven’t been addressed yet. Use the Check My File feature on the Add Products via Upload page to validate your Inventory File and then re-upload.

Account-related reasons

1. Vacation Mode: Verify that you that your Vacation Settings are set to Active.

2. Account is under product quality or performance review: If you have any customer complaints, take a moment to review them by clicking View details on the Product Policy Compliance section of the Account Health page. You should also have a corresponding notification in your Performance Notification. For more information related to Product Quality or Performance reviews, see Account Health FAQ.

3. Account is awaiting account verification:

• Existing Selling Account: If you have an existing, Individual selling account, but are new to Handmade, your listings will be suspended while your account is being reviewed. This can take up to three days after submitting documentation. If you have not submitted your documentation, follow the instructions that either came in your Performance Notifications or in the banner displayed on the main page of Seller Central.

• New Selling Account: New Selling accounts are subject to identity verification and you will not be able to list any products until you have passed verification.

4. Tax information is missing: If your tax information is missing from your account, you should see a banner displayed on the main page of Seller Central when logging in. Follow the instructions in the banner to submit the requested information.

5. Shipments have not been received: If your listings are Fulfilled by Amazon and your products sent to Amazon, they may not have arrived or finished the receiving process. You can verify shipments in your Shipping Queue.

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