App Store 審核 金融App 3.2.1被拒及其他23種原因總結(jié),app store 審核被拒-ESG跨境

App Store 審核 金融App 3.2.1被拒及其他23種原因總結(jié),app store 審核被拒

App Store 審核 金融App 3.2.1被拒及其他23種原因總結(jié)

近年金融行業(yè)百花齊放，缺乏監(jiān)管，正因如此隨著政策新規(guī)的到來，從17年9月份開始金融類（貸款、理財）上架開始變的異常困難，其中受政策影響的還有彩票類應(yīng)用；

對于App Store來說，卡APP無非參照兩點，一是用戶體驗，二是當(dāng)?shù)卣叻?。大部分馬甲包的上架難，無疑就是第一種所致。而貸款類、理財類、彩票類的APP上架，主要都是政策原因?qū)е隆?/p>

本文將會針對金融產(chǎn)品（貸款、理財）及其他被拒情況進(jìn)行撰寫。

一、理財、貸款產(chǎn)品被拒原因

首先我們來看看被拒條款：

如果你沒有收到這三條在下次提交材料的時候提交這上面的圖片下次應(yīng)該就會給你回復(fù)這幾條；

如果你回復(fù)這三條蘋果給你反饋的時間很短還是這三條，你很有可能遇到機(jī)審了或者你回復(fù)的這幾條中蘋果沒有滿意。因為大家回復(fù)3.2.1都是很多次了，現(xiàn)在蘋果給答復(fù)的時間一般在4~5天大家不要著急。

另外附上：

國家企業(yè)信用信息查詢鏈接：https://www.gsxt.gov.cn/index.html

增值電信業(yè)務(wù)經(jīng)營許可證查詢鏈接:https://tsm.miit.gov.cn/pages/home.aspx

從條款的內(nèi)容，可以看到，金融類APP的上架，如果想不做大的改動上架的話，要么用有資質(zhì)的賬號，要么碰運氣，畢竟蘋果審核人員有時候?qū)徍司褪沁@么任性。

有資質(zhì)的賬號，一定要具備經(jīng)營范圍（營業(yè)執(zhí)照）、金融許可證以及ICP證，同時在上架的時候上傳在附件里，給審核人員審核的時候看。

有資質(zhì)的賬號，這個條件，對于很多公司來說，都是不具備的。對于這部分的小伙伴，只能是找具備這個條件的朋友公司借用有資質(zhì)的賬號來解決，讓對方幫忙代上架，或者讓對方把自己的開發(fā)者賬號添加到對方的開發(fā)者賬號下，提交審核，等上架成功后，再轉(zhuǎn)到自己的開發(fā)者賬號下。

但目前采用資質(zhì)賬號的辦法難度逐漸加大，為蘋果審核對上架成功后的轉(zhuǎn)讓出的App查的很嚴(yán)，一經(jīng)發(fā)現(xiàn)，立馬下架此類App，同時可能會對該蘋果賬號進(jìn)行封號處理，所以大部分的資質(zhì)代上，目前已經(jīng)成了一日游。另外，蘋果審核目前對此類資質(zhì)賬號卡的非常嚴(yán)，過審非常艱難，所需時間非常久。

綜合以上，目前金融類App，只要沒有正規(guī)資質(zhì)的，如果想要上架App Store，那套殼會是一種最穩(wěn)妥的上架方式。

所謂套殼，就是將App偽裝成另一個App，在過審的時候，給蘋果審核展示偽裝App的內(nèi)容，等過審后，再切換回真實的App內(nèi)容。此方法對原生、H5類型開發(fā)的App均適用。

目前的金融類App套殼，主要是將App偽裝成天氣類、新聞類的App，當(dāng)然這種App偽裝的方式弊端諸多，比如說App的分類是一個問題，會影響App后續(xù)的ASO優(yōu)化等，這是做App套殼的主要弊端之一。當(dāng)然，如果能將App偽裝成財務(wù)類應(yīng)用，則此類問題的影響，會被較大的削減。

金融理財上架總結(jié)：

1.上架符合蘋果條件提供相應(yīng)材料過審核，如果確實資料可以找我咨詢，另外回復(fù)模板可找我拿。

2.套殼，穩(wěn)定的方式，本人也弄過套殼的方式，利弊在上面也說了。

3.金融中介賬號上架，邏輯與銀行賬號一致，成功率相對銀行張較高，但目前僅支持理財。

4.銀行賬號上架，成功幾率較低，而且比較費精力。

二、其他被拒條款及解決辦法

這里給大家收集整理了常見的App Store審核被拒的23個理由,并且附上官方拒絕理由原文,供大家上傳應(yīng)用時對照檢查。

應(yīng)用被拒分為兩種:Binary Rejected和Metadata Rejected。前者需要重新上傳應(yīng)用并且重新排隊,后者只需要修改信息,不需要重新上傳應(yīng)用。

1、應(yīng)用內(nèi)包含檢查更新功能

iOS應(yīng)用的版本更新必須通過App Store進(jìn)行,自身App內(nèi)不能包含提示更新功能。從2015年3月起,所有包含檢查更新功能的App都會被拒絕上架。

附被拒理由原文:

Your app includes an update button oralerts the user to update the app.To avoid user confusion,app version updatesmust utilize the iOS builtin update mechanism.We’ve attached screenshot(s)for your reference.

Next Steps

Please remove the update feature from yourapp.To distribute a new version of your app,upload the new app binary versioninto the same iTunes Connect record you created for the app’s previous version.Updated versions keep the same Apple ID,iTunes Connect ID(SKU),and bundle IDas the original version,and are available free to customers who purchased aprevious version.

2、使用第三方登錄時未做安裝檢測

接入第三方登錄要檢測是否安裝了第三方客戶端,未安裝時不要顯示對應(yīng)按鈕。2015年9月之前,通?？梢圆捎门袛辔窗惭b則隱藏登錄按鈕的方式。但目前隱藏按鈕的方式也可能被審核拒絕,QQ和微博提供了web登錄的方式,如果判斷未安裝,需要允許用戶使用webview的登錄方式。蘋果在條款中有聲明不允許iOS應(yīng)用的正常使用需要依賴另外一個App。

附被拒理由原文:

We noticed that thirdparty app QQ/WeChatis required to use thirdparty authentication method.The user should be ableto login without installing additional applications.

Next Steps

If you choose to support thirdpartyauthentication,please use methods that can authenticate users from within yourapp,such as a native webview.

3、采集設(shè)備IDFA但應(yīng)用沒有廣告功能

從2014年2月起,Apple開始拒絕采集IDFA(identifier for advertising)卻未集成任何廣告服務(wù)的應(yīng)用進(jìn)入App

Store。如果App本身沒有廣告,ASO100.com建議可以在審核的時候顯示一個Banner廣告,并且放在比較明顯的位置,審核通過后關(guān)掉即可。

附被拒理由原文:

We found that your app uses the iOSAdvertising Identifier but does not include ad functionality.This does notcomply with the terms of the iOS Developer Program License Agreement,asrequired by the App Store Review Guidelines.

Specifically,section 3.3.12 of the iOSDeveloper Program License Agreement states:

You and Your Applications(and anythird party with whom you have contracted to serve advertising)may us theAdvertising Identifier,and any information obtained through the use of theAdvertising Identifier,only for the purpose of serving advertising.If a userresets the Advertising Identifier,then You agree not to combine,correlate,link or otherwise associate,either directly or indirectly,the priorAdvertising Identifier and any derived information with the reset AdvertisingIdentifier.

Please remove the iOS AdvertisingIdentifier from your app or add ad functionality to your app.

4、含UGC卻未提供用戶協(xié)議及舉報功能

如果你的App內(nèi)有發(fā)帖等UGC(用戶產(chǎn)生內(nèi)容)功能,必須提供用戶協(xié)議,并留有內(nèi)容舉報功能,否則就會被審核拒絕。

附被拒理由原文:

We found your app enables the display ofusergenerated content which may become sexually explicit.Therefore we askthat you put the following precautions in place,to ensure your app remains incompliance with the App Store Review Guidelines.

Use Moderators to flag and removeinappropriate content

Require that your users agree to terms(EULA)and these terms must be clear that theres no tolerance forobjectionable content

Users need a way to flag or reportobjectionable content and users generating this content

Developer must act on objectionable contentreports within 24 hours by removing the content and ejecting the user whoprovided the offending content

Developer needs a method for ejecting userswho violate the terms of the EULA

Please keep in mind that it is not

sufficient for the user to report an issue through a general user feedback/反饋orlike/dislike feature of the app.Please ensure that the contents that maybecome objectionable have a reporting or flagging mechanism readily accessibleby the user to allow the user to promptly report or flag the issue and clearlyidentify the offending content.

5、上傳時沒有使用真實的應(yīng)用截圖

應(yīng)用程序的名稱、描述、截圖或者預(yù)覽與應(yīng)用的內(nèi)容和功能不相關(guān)將會被拒絕。有App因為應(yīng)用截圖使用的是自己設(shè)計的插畫而被審核拒絕。

附被拒理由原文:

We noticed that your marketing screenshot(s)do not sufficiently reflect your app in use.Weve attached screenshot(s)foryour reference.

Next Steps

Please revise your screenshots todemonstrate the app functionality in use.

6、應(yīng)用必須使用邀請碼才能注冊使用

蘋果要求應(yīng)用不能限制只有部分用戶可以使用。

附被拒理由原文:

Your app arbitrarily restrict users byrequiring invitation code to register,which is not allowed on the App Store.We’ve attached screenshot(s)for your reference.

Next Steps

Please revise your app to remove anyfunctionality that limits who can use the app.

7、應(yīng)用內(nèi)出現(xiàn)第三方移動平臺的名字或圖標(biāo)

一直以來,蘋果都不允許iOS開發(fā)者在進(jìn)行軟件描述時提到Android版本,而自從2015年4月起,在App內(nèi)、截圖等任何地方提到安卓、Android的文字、圖標(biāo)、系統(tǒng)界面都會被拒。曾經(jīng)有電商App,因為出現(xiàn)了售賣三星安卓手機(jī)而被拒。。。

附被拒理由原文:

We found that your app and/or its metadatacontains inappropriate or irrelevant platform information,which is not incompliance with the App Store Review Guidelines.

Specifically,your app mentioned otherplatforms,such as Android.

Providing future platform compatibilityplans,or other general platform references,is not appropriate in the contextof the App Store.It would be appropriate to remove this information.

8、應(yīng)用內(nèi)涉及獎勵,未聲明與蘋果無關(guān)

App里有實物獎勵的話,不能使用蘋果產(chǎn)品(例如iPhone、iPad等)作為獎品。另外一定要聲明“獎勵由本公司提供,與蘋果官方無關(guān)”。

附被拒理由原文:

Your app includes a contest or sweepstakesbut it does not:

Indicate that Apple is not involved in anyway with the contest or sweepstakes.

Next Steps

It is necessary to:

Include official rules of the contest orsweepstakes in the app

Include an explicit statement in thecontest or sweepstakes rules specifying thatgt;Apple is not a sponsor

Ensure that the contest or sweepstakeprizes are not Apple products

9、沒有提供恢復(fù)內(nèi)購的方法

增加一個“恢復(fù)購買記錄”的按鈕即可。

附被拒理由原文:

We found that your app offers InAppPurchase/s that can be restored but it does not include a“Restore”feature toallow users to restore the previously purchased InApp Purchase/s.

To restore previously purchased InAppPurchase products,it would be appropriate to provide a“Restore”button andinitiate the restore process when the“Restore”button is tapped.

10、未注冊時不能使用與賬號無關(guān)的功能

對于資訊等App,在沒有進(jìn)行與用戶信息相關(guān)的操作時,卻強(qiáng)行讓用戶登錄,甚至不登錄就無法看到任何內(nèi)容,有可能會被拒絕。

附被拒理由原文:

We noticed that your app requires users toregister with personal information to access non accountbased features.Appscannot require user registration prior to allowing access to app content andfeatures that are not associated specifically to the user.

Specifically,your app forces users tologin before they can read the news.

We features that your app requires users toregister or log in,prior to accessing non accountbased features.Apps cannotrequire user registration or login prior to allowing access to app content andfeatures that are not associated specifically to the user.

Next Steps

User registration that requires the sharingof personal information must be optional or tied to accountspecificfunctionality.Additionally,the requested information must be relevant to thefeatures.

11、iPhone應(yīng)用在iPad上不能正常顯示

iPhone程序必須不經(jīng)修改就能以iPhone分辨率和2倍iPhone 3GS的分辨率在iPad上運行。即使你的App只為iPhone用戶提供,在iPad上也必須能夠正常顯示,否則審核會被拒絕。

附被拒理由原文:

We noticed that your app did not run atiPhone resolution when reviewed on iPad running iOS 9.1,which is a violationof the App Store Review Guidelines.We’ve attached screenshot(s)for yourreference.

Specifically,the buttons at the bottom ofthe app are inaccessible when running on iPad.

Next Steps

Please revise your app to ensure it runs atiPhone resolution on iPad.

12、侵犯第三方版權(quán)

對于視頻、音樂、圖書類的應(yīng)用很容易因為這一條而被拒。另外ASO100.com建議應(yīng)用內(nèi)最好不要出現(xiàn)第三方的商標(biāo),例如運營商的Logo、影視公司的Logo等。

附被拒理由原文一:

We found that your app allows users todownload music without authorization from the relevant thirdparty sources.

We’ve attached screenshot(s)for yourreference.

Next Steps

Please provide documentary evidence of yourrights to allow music or video content download from thirdparty sources.Ifyou do not have the requested permissions,please remove the music or videodownload functionality from your app.

附被拒理由原文二:

Your app includes content or features thatresemble a wellknown,thirdparty mark,Fox.We’ve attached screenshot foryour reference.

Pursuant to your agreement with Apple,yourepresent and warrant that your application does not infringe the rights ofanother party,and that you are responsible for any liability to Apple becauseof a claim that your application infringes another partys rights.Moreover,wemay reject or remove your application for any reason,at our sole discretion.

Accordingly,please provide documentaryevidence of rights to use this content.Once Legal has reviewed yourdocumentation and confirms its validity,we will proceed with the review ofyour app.

13、應(yīng)用截圖、名稱、描述等出現(xiàn)不雅詞匯

在應(yīng)用截圖、名稱、描述等任何地方出現(xiàn)例如諸如牛逼、綠茶婊、無節(jié)操、逗比等詞匯,都會被蘋果審核拒絕。

附被拒理由原文:

We found that your app contains contentthat many audiences would find objectionable,which is not in compliance withthe App Store Review Guidelines.

Specifically,we noticed your app name打飛機(jī)簡單粗暴isobjectionable.

We encourage you to review your app contentand evaluate whether you can modify the content to bring it into compliancewith the Guidelines.

14、應(yīng)用出現(xiàn)beta版、測試版字樣

不要過度謙虛地在啟動畫面或者應(yīng)用名稱上加上beta字樣,蘋果不允許測試版產(chǎn)品上架。

附被拒理由原文:

Your app appears to be a prerelease,test,or trial version with a limited feature set.Apps that are created fordemonstration or trial purposes are not appropriate for the App Store and donot comply with the App Store Review Guidelines.

To ensure compliance with the App StoreReview Guidelines,it would be appropriate to revise your app to complete,remove,or fully configure any partially implemented feature(s).

If you would like to conduct beta trial foryour app,you may Wish to review the TestFlight Beta Testing Guide.

15、注冊缺少隱私政策

如果應(yīng)用包含注冊功能,注冊頁面必須提供隱私說明協(xié)議按鈕或者鏈接。另外在iTunes connect提交新版本的時候,Privacy Policy URL必須要填寫。

附被拒理由原文:

We noticed that your app includes accountregistration or access to users’existing accounts but does not include aprivacy policy,which does not comply with the App Store Review Guidelines.

Please update your app metadata to includea privacy policy and ensure that the privacy policy URL you provide directs theuser to the intended destination.

16、應(yīng)用出現(xiàn)崩潰、加載失敗等bug

審核期間出現(xiàn)崩潰會導(dǎo)致審核被拒。ASO100.com建議,在審核期間務(wù)必保證服務(wù)器穩(wěn)定,避免審核人員審核時出現(xiàn)內(nèi)容加載失敗的情況,導(dǎo)致被拒。

附被拒理由原文:

We discovered one or more bugs in your appwhen reviewed on iPhone running iOS 8.1.2 on both WiFi and cellular networks.Specifically,no content is fetched whenusers launch the app.Please see the attached screenshot/s for more information.It would be appropriate to revise suchissue(s)in your application.

Next Steps

Please run your app on a device to identifythe issue(s),then revise and resubmit your app for review.

17、應(yīng)用描述、截圖和應(yīng)用功能不符

如果應(yīng)用的描述或截圖介紹的功能在審核期間沒有體現(xiàn),則會被拒絕,如果介紹文案不夠詳細(xì)也會有一定概率被拒。

附被拒理由原文:

We found that your app did not achieve thecore functionality described in your marketing materials or release notes,asrequired by the App Store Review Guidelines.Specifically,your app does not include thefeature of微信朋友圈分享that is written in your release note.It would be appropriate to revise your appto ensure this feature is fully implemented or to revise your ApplicationDescription,Release Notes,and/or screenshots to remove this content.

18、應(yīng)用包含應(yīng)用推薦功能

除特殊情況,蘋果明令禁止應(yīng)用內(nèi)推薦其他APP。

附被拒理由原文:

The應(yīng)用推薦feature in yourapp displays or promotes thirdparty apps,which violates the App Store Review

Guidelines.We’ve attached screenshot(s)for your reference.

Next Steps

Please remove the應(yīng)用推薦featurefrom your app.

19、應(yīng)用包含不正確的診斷功能

如果你的應(yīng)用中,包含不真實的系統(tǒng)檢測或優(yōu)化功能,蘋果會認(rèn)為這項功能有誤導(dǎo)用戶的嫌疑,審核時會被拒絕。

附被拒理由原文:

We noticed that your app providespotentially inaccurate diagnostic functionality for iOS devices to the user.

We’ve attached screenshot(s)for yourreference.

Next Steps

Currently,there is no publicly availableinfrastructure to support iOS diagnostic analysis.Therefore your app mayreport inaccurate information which could mislead or confuse your users.Weencourage you to review your app concept and incorporate different content andfeatures that are in compliance with the App Store Review Guidelines.

20、應(yīng)用提交的新版本與上一版差異過大

如果你提交的新版本應(yīng)用與上一版相比,功能上變化過大,比如將游戲升級為工具類應(yīng)用,或在新版本中完全改掉前一版產(chǎn)品的功能,則會被蘋果拒絕。

附被拒理由原文:

We found that your app did not achieve thecore functionality described in your marketing materials or release notes,asrequired by the App Store Review Guidelines.Specifically,the app has a whole contentswap from a Game app to a Mobile Data Tracking app,which does not provide agood user experience when updating the app.It would be appropriate to revise your appto ensure this feature is fully implemented or to revise your ApplicationDescription,Release Notes,and/or screenshots to remove this content.If your iTunes Connect Application State isRejected,a new binary will be required.Make the desired metadata changes whenyou upload the new binary.

21、應(yīng)用違反當(dāng)?shù)胤煞ㄒ?guī)

應(yīng)用程序必須遵守上線地區(qū)的法律法規(guī),禁止含有賭博、色情、有償陪伴等違反法律的內(nèi)容,尤其為用戶提供付費社交服務(wù)的APP,例如在線直播類APP,必須嚴(yán)格遵守相關(guān)規(guī)定。

附被拒理由原文:

Your app contains contentor facilitates,enables,and encourages an activitythat is not legal in all of the locationswhere the app is available.Specifically,your app is advertised as a platformto provide paid companionship services.We’ve attached screenshot(s)for yourreference.

Next Steps

We encourage you to review your app conceptand incorporate different content and features that are in compliance with theApp Store Review Guidelines.

22、應(yīng)用作者名與金融機(jī)構(gòu)名字不一致

針對理財、P2P等金融相關(guān)產(chǎn)品,蘋果增加規(guī)定開發(fā)者的名字必須與APP內(nèi)的金融機(jī)構(gòu)名字保持一致,否則會被拒。

且由同一品牌的金融機(jī)構(gòu)提供服務(wù)的APP,必須發(fā)布在同一個開發(fā)者賬號跟名稱下。如果你已經(jīng)代表委托人或者公司發(fā)布了這些APP,你的委托人或者公司應(yīng)該注冊iOS開發(fā)者賬號,并把你添加到他們的開發(fā)者賬號里,這樣你就可以在他們賬號下面提交并發(fā)布APP了。

附被拒理由原文:

We found that the Seller and/or Artistnames associated with your app do not reflect the name of the financialinstitution in the app and/or its name and metadata.To be appropriate for the App Store,yourapp must be published under a Seller name and Artist name that reflects thefinancial institution brand,as required by the iOS Developer Program LicenseAgreement.

Section 1.2:

YouandYourmeansand refers to the person(s)or legal entity(whether the company,organization,educational institution,or governmental agency,instrumentality,ordepartment)using the Apple Software or otherwise exercising rights under thisAgreement.For the sake of clarity,You may authorize contractors to developApplications on Your behalf,but any such Applications must be submitted underYour developer account.

If you have published these apps on behalfof a client,it would be appropriate for your client to enroll in the iOSDeveloper Program,then add you to their development team so you can develop anapp for them to submit under their developer account.

23、應(yīng)用提供功能過于簡單

應(yīng)用內(nèi)的功能不能太過單一,蘋果雖然理念中提倡“簡單”,但并不代表能接受功能不夠完善的應(yīng)用,他們對應(yīng)用的核心要求,是希望能夠給用戶更有價值的體驗。當(dāng)然,如果你的產(chǎn)品太有創(chuàng)意,可能蘋果的審核員沒能理解它的獨到之處,這樣的情況下,你可以通過申訴來更詳細(xì)的描述產(chǎn)品優(yōu)勢,以便通過審核。

附被拒理由原文:

We found that your app only provides a verylimited set of features.It only provides an augmented reality reader mechanismwith no other functionality.While we value simplicity,we consider simplicityto be uncomplicatednot limited in features and functionality.

We understand that there are no hard andfast rules to define useful or entertaining,but Apple and Apple customersexpect apps to provide a really great user experience.Apps should providevaluable utility or entertainment,draw people in by offering compellingcapabilities or content,or enable people to do something they couldnt dobefore or in a way they couldnt do it before.

We encourage you to review your app conceptand evaluate whether you can incorporate additional content and features to bein compliance with the Guidelines.For information on the basics of creatinggreat apps,watch the video The Ingredients of Great Apps.If you feel we didntunderstand the features of your app,or that we missed key functionality,andyour app was incorrectly rejected,you may appeal to the App Review Board.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。